Fleet Supervisor

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Location Details: This is an in-office, full-time position. *Please note this position is not hybrid and will report to a fleetlocationeveryday.* Position Schedule / Shift: 7-day, multiple shiftoperationwhich may require 'on call' duty at times. Position Summary: The Fleet Supervisor leads daily roadsideassistanceand towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This roleis responsible forrecruiting, coaching, and developing technicians whilemaintainingworkforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands-on leader passionate about driving team performance, safety, and exceptional customer service. Key Responsibilities: Tows vehicles,when needed Providetraining, support andassistanceto Service Vehicle Operators andAutomotive Service Coordinators Resolve escalated serviceproblems Maintain productivity standards for the team Coordinatevehicle maintenance, ordersupplies,inventoryand distributenecessary tools,partsand supplies Maintain facility in a safe,cleanand orderly fashion Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching,compilingand communicating various reports and information Qualifications: Required High School Diploma or equivalent (GED). Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods. Ability to pass andmaintainDOT physical certification. Leadership experience with a proven ability to achieve results through others. Roadsideassistance, towing, vehicle recovery, and/or minor automotive maintenance experience. Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution. Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations. Ability to prepare cost, expense, and budget reports. Proficiencywith Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment. Ability to work effectively under pressure and respond quickly to changing conditions. Knowledge of towing procedures, budget preparation, and roadsideassistanceoperations. Preferred College level coursework in Business Administration or a related field PreviousService Technician experience Solid mechanical background and understanding of automotive repair Familiarity with area streets and landmarks Work Environment: Works in atemperature-controlledoffice environment,warehouseor field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting,pullingand pushing. Compensation& Benefits Overview: ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.). Compensation Hourly rates startingrate is$25.50 per hour(rate may vary by location and experience) Overtime opportunitiespaidat time-and-a-half. Fully paid training to help you build the skills needed for success. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additionalcompany contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually #J-18808-Ljbffr AAA-The Auto Club Group