Business Relationship Manager Safe Act, San Francisco/ Silicon Valley CA, Area

The Business Banker is responsible for proactively sourcing, acquiring, expanding and retaining customer relationships by maximizing sales opportunities in an assigned area, growing and retaining a book of business, and ensuring a world‑class customer experience for all current and prospective clients. Individuals in this role are subject matter experts on deposit, credit and cash management products and support their assigned area branches end to end. Responsibilities Lead as subject matter expert across a broad sales area of assigned branches, comprising branch stakeholders and other area partners (e.g. Wealth Management, Mortgage). Partner with cross retail segment area peers spanning wealth management, consumer and mortgage and initiate collaboration to optimize relationships to execute sales plan. Accountable to scorecard metrics and KPIs as defined by senior management. Support development of small business knowledge and skills to assigned branch area team through joint sales activities, ongoing training and identifying referral opportunities. Call on assigned book of high‑valued clients to deepen relationship and retain their business, while owning, responding to and proactively uncovering future needs, roadblocks or risks for business to achieve their goals. Educate and introduce clients to appropriate products and services that fit their needs and grow both balance and revenue of portfolio. Manage credit requests up to $250K, and work closely with Sr. Business Bankers on lending relationships over $250K. Develop and execute integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new-to-bank clients and target industry/sectors maximizing the highest potential across designated territory. Adhere to sales management routines, sales practices and protocols for Business Banking to ensure compliance with all policies and procedures. Proactively manage portfolio of assigned high‑value clients; expand business banking customer relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention. Foster teamwork and Business Banking knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores. Collaborate with Consumer and Wealth business partners to deepen client relationships. Work closely with credit/risk team and branches to facilitate loan closings, including pipeline management, loan escalations/appeals and advocacy, application quality and pricing issues. Strictly adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion and updating of all required documentation. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 5-8 years experience, preferably 2-5 years banking experience or 2-3 years in Business Banking. Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions, deepen relationships. Demonstrate analytical skills and ability to assimilate complex financial and company operating information. Professional presentation skills. Strong working knowledge of credit structuring and processing; credit trained preferred. Highly effective communication and influence skills. Customer oriented and responsive. Superior organizational skills. Excellent business development skills. This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. Education Bachelor’s/University degree or equivalent experience. Benefits In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Citi offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Job Details Job Family Group: Commercial and Business Sales Job Family: Retail Business/Citi Business Time Type: Full time Primary Location: San Francisco, California, United States Primary Location Full Time Salary Range: $98,960.00 - $148,440.00 Anticipated Posting Close Date: Jun 05, 2026 Equal Employment Opportunity Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi