Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Urgent Care health plan
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

*Bilingual Spanish Position*

Necesito a alguien que hable seguros con fluidez

ABOUT OUR AGENCY:
With 46 years of experience with State Farm—starting as an agent in 1988 after nearly a decade working in an agent's office—I have built a high-performing agency that consistently strives for excellence. Our team has earned prestigious awards like President’s Club and Ambassador Travel, a testament to our dedication to outstanding service.

We set high standards for our office and are looking for individuals with exceptional attention to detail who are eager to learn and grow. Coaching and training are a priority, with support from me, our office team leaders, and outside coaches.

We offer valuable benefits, including a no-cost medical urgent care program (covering annual exams and more), a 401K plan after six months, and ongoing coaching and development opportunities. Our team enjoys regular lunches together and participates in incentive programs throughout the year to recognize hard work and achievements.

If you’re looking for a supportive, growth-oriented environment, we’d love to have you on board!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Michele Harris Meeks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property/Casualty insurance license (required).
• Bilingual Spanish (required).