Principal, Innovation Services

About Kinaxis: Are you looking to join an innovative, market‑leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you’re looking to be part of an incredible growth story, this may be the place for you. In 1984 we started as a team of three engineers. Today we have grown to a global organization with over 2,000 employees, six global offices, and a best‑in‑class headquarters in Ottawa, Canada. As winners of several Top Employer awards globally, we proudly work with our customers and employees to solve some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our AI‑infused platform provides full transparency and visibility across end‑to‑end supply chains, enabling faster, better decisions. Trusted by renowned global brands, we are expanding our team as we continue to innovate and revolutionize how we support customers. Location: This is a remote position. You can work from home and be located anywhere in the U.S. The Principal, Innovation Services The Principal, Innovation Services is a senior member of the Innovation and Data Sciences Services (IDS) team within Professional Services at Kinaxis. The role is accountable for IDS program governance and supporting the launch of new product introductions globally. Leveraging deep knowledge of Maestro, advanced analytics, commercial and supply chain acumen, this role collaborates cross‑functionally to enable the transition of new Kinaxis product solutions through all stages of product launch, from initial requirements scoping and estimating to deployment. The Principal, Innovation Services operates and communicates effectively with internal and external stakeholders at all levels, including C‑level executives, sales partners, product managers, product development, and key solution and delivery teams. Key Responsibilities Lead the Innovation and Data Sciences program management to enable successful transition from new product introduction to full‑scale deployments. Partner with Product Management, Product Development, Solution Development, Professional Services and other key stakeholders to develop and continuously enhance new PS deployment templates and assets, incorporating learnings from field deployment. Lead IDS risk management in partnership with Product and Technical PMO partners to mitigate risks driven by product development dependencies, ensuring successful deployments. Partner with Client Partners, Product teams, Product Management, and IDS Managers to develop comprehensive SOWs, including communication, cost, time, and resources to meet client implementation specifications, with on‑going enhancements to standard deployment questionnaires and estimates based on field deployment learnings. Track future project opportunities and coordinate with Client Partners on projected SOW close and start dates to support project team resourcing alignment with PS organization. Drive training and enablement for Professional Services team in the New Products areas. Work closely with Product Management and internal training enablement leadership to organize training sessions and bootcamps, developing training content as needed. Build and maintain productive relationships with key stakeholders involved in the introduction and deployment of new Kinaxis solutions. Work closely with Product Operations and Program Managers to support new product go‑to‑market strategies and timelines. Primary Skills and Qualifications Bachelor's degree in Computer Science, Industrial Engineering, Business, Supply Chain Management or a related field. Minimum 10 years’ supply‑chain industry experience. In‑depth technical program management expertise, with at least 5 years of demonstrated history of implementing complex software solutions. Dynamic and critical thinker who can understand the intricacies of a new product launch while maintaining a strategic view of the connectivity into professional services. Advanced stakeholder management skills, with the ability to manage a complex network of stakeholders and navigate across multiple enterprise functions to achieve results. Ability to travel 50%, mostly in North America with some global requirements. Ability to effectively communicate with all levels within the organization, including C‑level executives. Role Specific Skills and Experience Previous experience working in a Management Consulting environment. Experience with manufacturing planning solutions such as Kinaxis, SAP, JDA, etc. Experience in Data Science, Optimization or Application development, cloud technologies, SQL and/or integration skills. Experience working with product development or product management stakeholders. Experience with production planning and scheduling. Benefits Flexible vacation and Kinaxis Days (company‑wide days off). Flexible work options. Physical and mental well‑being programs. Regularly scheduled virtual fitness classes. Mentorship programs, training, and career development. Recognition programs and referral rewards. Hackathons. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at View email address on click.appcast.io. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr Kinaxis