General Manager

Job Description

Job Description

Job Summary:

The General Manager oversees daily operations, staff, and financial performance to ensure a high-quality, helpful customer experience. Key duties include recruiting/training staff, managing inventory (stocking and ordering), driving sales, and maintaining store appearance. The General Manager is a community leader, implementing safety standards and promoting a culture of service.

Primary Duties and Responsibilities:

• Responsible for Superior Customer Service & Sales: Lead the team to provide top tier, "helpful" service.
• Resolve customer complaints and difficult situations professionally.
• Achieve or exceed sales targets.
• Oversee stock levels, ordering, receiving, and price changes to ensure a clean, stocked, and well-organized, "world class" store.
• Directs shipping, receiving and inventory flow for the store.
• Recruit, train, and supervise employees, including setting schedules, conducting performance reviews, and fostering career growth.
• Manage daily opening/closing procedures.
• Ensure compliance with safety/health regulations.
• Performs bookkeeping and payroll functions, overseeing all store expenses.
• Ensure compliance with all laws, policies and procedures.
• Follows the ACE programs/promotions.
• Address customer complaints and resolve problems.
• Actively participate in local community events, such as fairs or chambers of commerce.
• Ensure the store remains clean and presentable at all times.

Requirements and Qualifications:

• 2+ years of retail management experience.
• Ability to lift 25 pounds, stand/walk for up to 8 hours, and manage physical inventory.
• Strong leadership, communication, and basic computer skills for inventory management systems.

Work Environment:

• Varied schedules include nights, weekend, and holidays
• Position requires bending, stooping, and standing for extended periods of time.
• Position routinely requires lifting, loading, and “dollying” merchandise 25-100 pounds.

AAP/EEO Statement:

It is the policy of Top Card Corporation dba ACE Hardware to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, national origin, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender identity, veteran status, or any other protected class by federal, state, or local laws. The Company prohibits and will not tolerate any such tolerate any such discrimination or harassment.