Store Manager

Overview As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for the daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is accountable for site operations, sales, customer service, and store-level leadership. Responsibilities Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs. Interact with customers using active listening skills to confirm or clarify information and diffuse complaints. Escalate issues to the District Director of Operations (DDO) and Corporate Office when unable to resolve directly. Respond professionally and accurately to general questions, customer applications, requests, customer sales, courtesy and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations. Handle and count currency, cash, and coins, including managing a cash drawer, counting deposits, moving cash from a secure safe to the drawer, and other cash handling requirements; may be responsible for bank deposits or pick-ups. Balance batch receipts with store sales reports at the end of day and assist in resolving over/short discrepancies. Perform customer verifications to validate information presented. Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend. Comply with federal and state regulations and company policies and procedures. Complete compliance trainings and quarterly I Agree timely. Coordinate operations, development, and training necessary for the store to achieve metric targets. Maintain store staff schedule and assist covering other stores within the district. Support store staff to ensure excellent customer service and embodiment of the sales culture. Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district. Other duties as assigned. Qualifications High school diploma, GED, or equivalent experience. 2+ years of experience with sales, customer service, and cash handling. 1+ year of supervisory experience preferred. Exceptional customer service, active listening, and verbal and written communication skills. Proficient in Microsoft Office programs. Ability to multitask, prioritize, work autonomously, and provide store-level leadership. Personal reliable transportation, valid Driver’s License, and valid Automobile Insurance while employed by the company. Willingness to consistently live and embrace our core values of accountability, inclusiveness, transparency, and focus. Physical Demands Call center/Retail/Office environment; extensive cash handling; extended phone usage; long periods of standing; extended viewing of computer screens and typing. Must be able to lift up to 50 lbs, with or without reasonable accommodations. Travel & Attendance Must be able to travel to all stores within the assigned district with a personal vehicle; may be asked to travel to neighboring districts; may require overnight travel. Must work assigned shifts as scheduled. Supervisory Functions The position may serve as an on-site lead for one or more Assistant Store Managers. Equal Opportunity Employer We are proud to be an Equal‑Opportunity/Affirmative Action Employer. We make decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties, and skills required for the position. . #J-18808-Ljbffr CNG Holdings, Inc