Senior Analyst
Virtual Vocations Inc
Providing level 1 remote desktop support, the full-time Senior Analyst will independently troubleshoot and resolve assigned tickets while ensuring adherence to quality standards and customer satisfaction metrics. Key Responsibilities Provide level 1 remote desktop support to diagnose and resolve hardware, software, and network issues via telephone, email, and chat within agreed SLAs Adhere to quality standards and company policies to ensure a positive customer experience and high customer satisfaction ratings Maintain high login efficiency and update worklogs, escalating complex issues to appropriate support specialists as needed Required Qualifications Experience in providing remote desktop support or technical support Familiarity with troubleshooting hardware, software, and network problems Ability to work within established SLAs and quality standards Understanding of customer service principles and practices Proficiency in using ticketing systems and logging work activities
Vacancy posted 1 day ago
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