Oncology Patient Coordinator

Oncology Patient Coordinator

Orangeburg, South Carolina

Patient Access, Records, Health Information, Medical Records & Coding

Business Operations

Full Time

Hospital Authority (MUHA)

Job Description Summary

Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.

In collaboration with the oncology nurse navigator, the oncology patient coordinator provides comprehensive support to the coordination of care for oncology patients. This role serves as a primary point of contact for coordinating new and existing patient referrals. In addition to clerical support, this role will perform registration functions, provide excellent patient focused customer service, and communicate effectively to service delivery areas to maximize patient flow.

30% - Job Responsibility: Assist the patient to better direct their own health care experience using screening and reinforcement of the treatment plan, educational programs, and linkage to health services and community resources. 40% Job Responsibility: Serve as a patient liaison to assist patients and caregivers in scheduling within the complex healthcare system. 30% - Job Responsibility: Act as an advocate for an individual's health care needs by identifying and communicating opportunities for care intervention that have been established by the RN Navigator or Coordinator, including identifying and addressing gaps in care.

Additional Job Description

Education: Bachelor degree from an accredited university and 1 year of healthcare experience or high school diploma and 5 years of job experience in referral management, oncology navigation or patient access. In addition, the applicant must have considerable knowledge of complex medical terminology, strong interpersonal skills, ability to establish and maintain collaborative relationships both internally and externally, strong organizational skills, ability to rapidly prioritize/reprioritize, strong verbal and written communication skills, ability to work autonomously and in teams, critical-thinking skills, and ability to multi-task.

Experience: 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.