Service Manager

Career Personnel

Montgomery, AL

Job Description
Job Description
SERVICE MANAGER
GM Experience Preferred
Prominent Montgomery automotive dealership is seeking an experienced Service Manager to lead and grow a high-performing fixed operations department. This role is designed for a proven leader who understands operational discipline, accountability, and how to drive production while maintaining a positive, performance-driven culture.
This is not a maintenance role—it is an opportunity to build, improve, and lead a department with clear expectations and strong support.
RESPONSIBILITIES
Drive labor hours, effective labor rate (ELR), and parts-to-labor ratio
Lead service advisors, foreman, and technicians with clear performance standards and accountability
Ensure consistent execution of core processes, including MPI compliance, menu presentation, approvals, and workflow management
Improve CSI/NPS while sustaining strong production and efficiency
Control comebacks and maintain high-quality repair standards
Recruit, train, and develop technical talent
Manage daily operational metrics and performance reporting
REQUIREMENTS
Prior automotive service management experience (GM experience strongly preferred)
Proficiency in CDK Software
Strong knowledge of GM warranty administration and service processes
Demonstrated success increasing production hours and operational efficiency
Ability to lead experienced technicians and strong personalities with professionalism and consistency
Solution-oriented leadership style with a focus on accountability
High energy, resilience, and the ability to perform in a fast-paced environment
WHAT WE OFFER
Competitive base salary with a performance-based bonus structure
Comprehensive benefits package including medical, dental, vision, and 401(k)
Stable, family-owned dealer group established in 1970
Upfront pricing model with no dealer fees
A genuine opportunity to build and grow a high-performing service department
Salary: Up to 120K with room for negotiation for a very closely aligned candidate.
Relocation reimbursement can be discussed.

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Vacancy posted 15 days ago

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