Pharmacy Services Specialist

: Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page. If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Type of Position: Professional Staff - Fiscal Affairs Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: For general application assistance or if you have questions about a job posting, please contact Human Resources at . Department: COP | EBRx Call Center Department's Website: Summary of Job Duties: The Pharmacy Services Specialist responds to inquiries from plan members and/or network providers, troubleshoots issues and provides information regarding prescription drug claims, drug coverage options, and prescription drug plans. This position will work weekdays 8:00 am to 5:00 pm. Qualifications: Required:
• High School Diploma plus 3 years experience in a healthcare/pharmacy or Physician's office setting involving medication therapy or other issues related to prescription drugs or equivalent.
• Basic knowledge of medical terminology/medications. Ability to follow oral instructions, work independently, must have good communication skills and phone etiquette. Ability to read and write, proficient with Microsoft office suite (Windows, Excel, PowerPoint, Outlook)
Preferred
• Bachelor's Degree plus a minimum of 1 year experience in a healthcare/pharmacy or Physician's office setting involving medication therapy or other issues related to prescription drugs.
• Nursing License or pharmacy technician certificate
Additional Information:
• Fields inbound calls from providers related to billing and prescription drug claims and then routes callers to the appropriate department as needed and escalates calls to a Pharmacist when needed.
• Reviews and routes prescription drug Prior Authorization (PA) paperwork to appropriate parties.
• Answers general questions, identifies root cause of issues and provides resolution to prescription drug coverage requests.
• Reviews prescription drug coverage and/or alternatives and communicates to appropriate parties.
• Escalates issues requiring management intervention and documents all actions.
• Other duties as assigned.
Salary Information: Salary is commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Please contact for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: No Background Check Required This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity: Lifting, Standing, Walking Occasional Physical Activity: Crouching, Kneeling Benefits Eligible: Yes