Flooring & Cabinet Customer Service Representative

Join a Team That Values People, Problem-Solving, and Exceptional Service

Are you someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment? We're looking for a Customer Service Representative (CSR) to join our team and play an important role in delivering an excellent customer experience to our clients.

This is a great opportunity for someone with strong customer service experience who thrives on communication, teamwork, and staying organized. Experience in homebuilding, cabinetry, flooring, construction, or related industries is a huge plus - but not required. We're willing to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn.

If you're dependable, proactive, and enjoy working with both customers and field teams to find solutions, we'd love to hear from you.

What You'll Do

As a CSR, you'll serve as a key point of contact between customers, service technicians, warehouse teams, and internal departments to ensure service requests are handled efficiently and professionally.

Responsibilities Include:

• Communicate daily with field service technicians and internal teams to resolve customer service issues
• Manage service tickets from start to finish to ensure timely completion and follow-through
• Provide customers with updates and exceptional support throughout the resolution process
• Maintain accurate records, documentation, and invoicing
• Coordinate parts orders and material requests as needed
• Monitor reports and open service requests to help prevent delays and keep projects on track
• Assist with warehouse coordination, including tracking returned, missing, or rescheduled materials
• Support team members and contribute to overall department success
• Identify problems proactively and help drive solutions in a fast-moving environment

What We're Looking For

We're looking for someone who is:

• Customer-focused, professional, and dependable
• Organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced office environment
• A clear and confident communicator who enjoys working collaboratively
• Solution-oriented with a positive, proactive mindset
• Able to stay calm under pressure and adapt to changing priorities

Qualifications

Required

• High school diploma or equivalent
• Prior customer service experience
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Attention to detail and ability to maintain confidentiality

Strongly Preferred

• Experience in homebuilding, cabinetry, construction, warranty service, or related industries
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, and OneDrive

Why Join Us?

• Supportive and team-oriented work environment
• Opportunity to learn and grow within a growing industry
• Medical Dental, and Vision insurance
• Company-paid life insurance
• 401(k) with a company match
• PTO accrual & paid holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.