Customer Service Representative

Client Service Representative (CSR) Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interactionwhether over the phone or in personresults in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. Key Responsibilities Answer calls and emails promptly with professional, friendly service Schedule appointments based on client needs and veterinarian availability, including forward booking Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Greet clients warmly and ensure a positive experience throughout their visit Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Update client and patient records in our practice management system with accuracy and efficiency Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims Maintain organized records of client communications and appointments to streamline operations Provide clients with accurate post-visit instructions, including medication schedules and follow-up care Help maintain a clean, organized reception area and assist with daily practice operations as needed Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications High school diploma or equivalent work experience required Excellent communication skills and a strong desire to provide compassionate, client-focused service Prior customer service experience, preferably in a veterinary or healthcare setting Basic proficiency with technology, including scheduling software and online communication platforms Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.