Customer Service Rep(05116) - 4375 Lafayette St

Full-time Job Category Org: Store Customer Service Rep Job Description It’s more fun with us! No one likes being bored at work, which is why a Domino’s job is all about having fun. It's all about beating the rush and making pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with friends, or whatever. Domino’s Pizza loves its people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. We want you to be yourself, and as a Domino’s Customer Service Rep that's exactly what you can be. Our team members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or upselling. Being a Domino’s Customer Service Rep isn’t your average pizza gig. Many of our team members began their careers as CSRs and go on to become franchise owners, general managers, etc. From customer service to management, we offer a world of opportunity. We provide the best training and support to help you become your very best. Your manager or teammate will show you the ropes in-store, so you can hit the ground running without worries. Domino’s CSRe Responsibilities Demonstrating a friendly, positive attitude and great customer service skills Taking orders over the phone and in person Dealing with customer concerns Cash handling Upselling Making Domino’s high quality pizzas Food and portion control Hygiene and food safety Food preparation General cleaning duties General Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, walk‑in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily Communication Skills Ability to comprehend and give correct written instructions Ability to communicate verbally with customers and coworkers to process orders both over the phone and in person Essential Functions / Skills Ability to add, subtract, multiply, and divide accurately and quickly Must be able to make correct monetary change Verbal, writing, and telephone skills to take and process orders Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed Ability to enter orders using a computer keyboard or touch screen Work Conditions Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks In‑store temperatures range from 36 °F in cooler to 90 °F and above in some work areas Sudden changes in temperature in work area and while outside Fumes from food odors Exposure to cornmeal dust Cramped quarters including walk‑in cooler Hot surfaces/tools from oven up to 500 °F or higher Sharp edges and moving mechanical parts Sensing & Physical Requirements Talking and hearing on telephone Near and mid‑range vision for most in‑store tasks Depth perception Ability to differentiate between hot and cold surfaces The ability to direct activities, perform repetitive tasks, work alone or with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Physical Requirements Standing: Most tasks are performed from a standing position Walking: For short distances for short durations Lifting: Bulk product deliveries (cases up to 50 lb) unloaded with a hand truck, cases usually stacked onto shelves up to 72 in high Carrying: Large cans (approx. 3 lb) carried from the workstation to storage, occasional pizza sauce (30 lb) carried from storage to front, trays of dough (12 lb) carried three at a time Additional Information – Physical Demands Pushing: Move trays on dollies (~24–30 trays), force up to 7.5 lb required Pulling: Trays may also be pulled Climbing: Infrequently navigate stairs or climb ladder to change prices, wash walls, perform maintenance Stooping/Bending: Forward bending at waist at pizza assembly station, duration 30–45 s per time, repeated continuously daily; also at front counter Crouching/Squatting: Occasionally to stock shelves and clean low areas Reaching: Up, down and forward continuously Hand Tasks: Eye‑hand coordination essential; use of hands continuous; shaping dough requires frequent forearm and wrist use #J-18808-Ljbffr Domino's