Hotel Housekeeping Supervisor

Job Description

Job Description

The Housekeeping Supervisor oversees daily housekeeping operations for assigned guest rooms and public areas, ensuring all spaces are clean, well-stocked, and maintained according to brand and company standards. This role is responsible for inspecting guest rooms for quality, supporting and assisting room attendants as needed, and providing ongoing training and guidance to housekeeping team members.

The Housekeeping Supervisor also serves as the acting Housekeeping Manager during the manager's absence, helping to maintain efficient operations and high service standards.

Schedules vary based on business needs and may include evenings, weekends, and holidays. This job description is intended to outline the primary responsibilities of the position; duties and responsibilities may be modified or expanded at any time, with or without notice.

Essential Duties & Responsibilities:

• Approach all encounters with guests and associates in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.

• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.

• Inspect staff's work performance within the assigned section on a daily basis to ensure that standards and productivity levels are being met and maintained.

• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.

• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.

• Ensure records of daily assignments are completed, signed off on, and turned in to the Housekeeping Office on time.

• Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.

• Maintain the key control system.

• Handle items for "Lost and Found" according to the standards.

• Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.

• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.

• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.

• Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.

• Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.

• At least 2 to 3 years of progressive experience in a hotel or a related field is required.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence, as well as dates and times.

• Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form.

• Ability to problem-solve with concrete variables in standardized situations.

• Previous supervisory responsibility preferred.

Koosh Collection is a growing hospitality and restaurant group focused on creating unique experiences for our guests and building a strong team of talented, passionate, and dedicated people.

Our collection includes different hotels, restaurants, and hospitality concepts, each with its own personality, culture, and style. We believe that great hospitality starts with great people, which is why we are always looking for talented, motivated, and unique individuals who want to grow with us and make a difference.

At Koosh Collection, our leaders work together to maintain high standards of guest service, quality, and hospitality across our properties while giving our team members opportunities to learn, grow, and develop their careers.

We are looking for people who are ready to bring their personality, talent, creativity, and passion for hospitality to our team.

Come grow with Koosh Collection and be part of something unique.