Quality Manager

Job Description

Job Description

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

This high-impact role is ideal for someone who finds satisfaction in balancing people leadership with hands-on quality engineering. You'll lead a team of Quality Technicians while driving quality strategy, problem-solving, continuous improvement, and customer-focused quality initiatives across our stainless-steel manufacturing operation .

• Lead quality performance for the stainless-steel value stream as the primary quality liaison, helping ensure customer satisfaction and operational excellence.

• Coach, develop, and support four quality technicians through mentoring, career development, succession planning, scheduling, workload balancing, and shift-handover communication.

• Partner with Manufacturing, Lean, Engineering, Sales, Materials, Procurement, HR, and Maintenance teams as the plant's key quality subject matter expert.

• Ensure products consistently meet customer requirements by driving adherence to established processes, procedures, and quality standards.

• Lead investigation and resolution of internal nonconformances (NCRs) and external customer complaints, applying Six Sigma tools and root-cause analysis to identify and implement effective solutions.

• Develop, implement, and sustain corrective and preventive action (CAPA) processes that resolve quality concerns and prevent recurrence.

• Maintain and strengthen compliance with ISO 9001:2015 Quality Management System requirements, while leading external audits and supporting product and process audits through completion of follow-up actions.

• Apply engineering and Lean principles to improve manufacturing quality and reliability while supporting APQP initiatives including PFMEA, Control Plans, GR&R, Capability Studies, First Article Inspection (FAI), and ongoing product and process revisions.

YOU HAVE:

• A Bachelor's degree in Engineering or a related technical field, along with 5 years of experience in manufacturing and quality functions.

• Experience leading, coaching, or developing others; 2 years of formal leadership experience is preferred.

• Strong customer and supplier management experience, with the ability to communicate effectively on complex quality issues and escalate appropriately when needed.

• Experience with process management, organizational change, Six Sigma, Lean methodologies, and quality management systems.

• Preferred qualifications include quality certifications (CQE, CMQ, CQA), ISO 9001:2015 Internal Auditor training, sheet-steel manufacturing experience, and/or Certified Welding Inspector (CWI) certification.
  

This is an excellent opportunity for a quality professional who enjoys balancing technical problem-solving with people leadership while making a visible impact on customers, operations, and business performance.