Compliance Officer

Compliance Officer

The transportation compliance officer will be responsible for monitoring service quality and contract compliance among the contracted transportation vendors. The position will function as a central liaison, partnering with the DCS Contracts officer, the DCS statewide staff and transportation vendors to support effective service delivery, communication and consistent adherence to contract requirements.

Job Duties:

• Ensures fidelity and compliance to the contract, monitoring the service delivery through quality assurance and technical assistance site visits throughout the state. Follows up with action items through the course of the visit. Works collaboratively with the contracted vendor liaison to problem solve barriers and ongoing challenges.
• Oversees, monitors and evaluates service delivery to support outcomes, compliance and accuracy of reports. Identifies patterns that need improvement and helps identify solutions. Reviews with the DCS Contracts Specialist the monthly reports from the contracted vendor and identifies areas of improvement.
• Facilitates ongoing and regular communication with contracted vendors.
• Participates in meetings with various DCS statewide staff and various stakeholders. Helps educate DCS staff to inform them of the contracted service and requirement. May require driving on state business.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs): Knowledge of:

• Monitoring service quality and ensuring contract compliance
• Child welfare practices, relevant to area of assignment
• Principals of continuous quality improvement
• Interrelationships of public sector, partnerships and collaboration for child welfare service delivery
• Project management
• Guardian and other software application tools (Microsoft-word, excel, power-point)
• Understanding of procurement process

Skills in:

• Excellent verbal and written communication
• Analyzing information and data to problem solve
• Quality assurance principles, including monitoring service quality, auditing vendor performance, and ensuring compliance with contract requirements
• Strong organizational skills, including prioritizing tasks, managing multiple projects, maintaining accurate records, and meeting deadlines efficiently
• Effective problem solving identifying a problem but also analyzing it, generating solutions, and implementing the best course of action

Ability to:

• Apply policies, procedures to appropriate area
• Adhere to written and verbal instructions
• Establish priorities
• Facilitate meaningful discussions

Selective Preference(s): Preference will be given to candidates with 1-2 years of field experience in case management, as this background offers valuable understanding of family needs and contract requirements.

Pre-Employment Requirements: A valid Arizona driver's license is required. Employee must obtain and maintain clearance of the DCS Central Registry.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Benefits: The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting View phone number on click.appcast.io or by email at View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at View phone number on click.appcast.io or by email at View email address on click.appcast.io. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.