Full Time Sr Asst Supervisor Entertainment & Attractions- Hershey's Chocolate World

Job Location: Hershey, PA

Hourly Pay Rate: $22.00 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.


The Attractions Senior Assistant Supervisor is the leader in guest service. This position will set the tone for all attraction teams by demonstrating superior guest service and is responsible for coaching team members to maximize guest engagement.

The Attractions Senior Assistant Supervisor is responsible for maximizing sales and supervising the day-to-day operations of Hershey's Chocolate World attraction areas to include but not limited to Tour Ride, Ticketing, Parking, Create Your Own Candy Bar, Hershey's Great Candy Expedition, Hershey's Unwrapped, and Costumes. The incumbent must be aware of the balance required to support superior customer service and attraction sales. Responsibilities include flex force employee supervision, zoning, coaching, training, tracking attendance/tardiness, disciplinary action, and supporting performance appraisals. Responsibilities also include making operational decisions and show time adjustments. The incumbent participates in weekly attraction staff meetings and provides insight on consumer feedback.

Employee Coaching and Supervision (60%)
• Through observation and demonstration, effectively coach all flex force attraction team members to maximize guest engagement
• Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team
• Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service
• Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
• Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
• Take part in the part-time flex force annual performance feedback process
• Facilitate attendance disciplinary pro

Operations (30%)
• Ensure efficient day-to-day operations of all attractions
• Strive for sales excellence and results
• Support Attraction locations as needed
• Support part-time labor planning for business needs
• Support future attraction development and execution
• Provide daily operational support across all attractions' areas

Leader Duties (10%)
• Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation
• Responsible for ensuring adequate staffing to meet the needs of the business, which includes adjusting schedules to ensure appropriate coverage within budget
• Responsible for crowd control and queuing at attraction locations
• Responsible for adding, monitoring, and adjusting show times as needed

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:
• Must maintain a neat appearance and meet uniform standards
• Must be able to sit for 2 hours
• Must be able to walk or stand for 5-8 hours
• Must be able to push, pull, carry, and lift 25-50 pounds
• Requires overhead lifting, stooping, bending, and twisting
• May require initial morning set up of stanchions and movement of fixtures
• Must have basic math skills
• Must be able to operate a cash register
• Must have basic Microsoft Office computer skills
• Must have leadership skills in teamwork, employee motivation, coaching, and time management
• Must have supervisory skills
• Excellent verbal and written communication and customer service skills
• Ability to interact with all levels of people and be able to effectively collaborate Attention to detail
• Ability to prioritize
• Ability to meet tight deadlines and have good follow through

Ability to work under pressure and have problem-solving skills
• Ability to remain calm and handle crisis situations with urgency


Minimum Education and Experience Requirements:

Education:
High school diploma or GED equivalent is required

Experience:
2 years' supervisory experience in retail, restaurant, or hospitality environment is required
Customer service and operations management experience is required

This description covers the most significant duties performed, but you may be responsible for other minor-related
work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.


The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.


You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.


To request an accommodation via phone, please call View phone number on click.appcast.io and leave a voicemail with your contact information. You may also email a request for accommodation to View email address on click.appcast.io. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.