Concierge

Concierge Position at Four Seasons Hotel AustinFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the LocationAustin's particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin's iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin's first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.About the RoleFour Seasons Hotel Austin is seeking a Concierge to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.What You Will DoAre you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Concierge is the brains of the city of Austin and able to make recommendations to our guests based on their needs. You will also be responsible for the guests overall experience and personalizing their stay based on the reasons they are staying with us. This may include arranging transportation, babysitters, dog walkers, flowers, etc.What You BringMember of Les Clefs d'Or preferredKnowledge of Opera preferredOne to two years' experience working as a Concierge or within Front Office preferredStrong knowledge of the city to make recommendationsAbility to multi-task on several items at onceWork authorization in the United StatesWhat We Offer:• Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Employee Discount for stays at any Four Seasons worldwide• Complimentary Dry Cleaning for Employee Uniforms• Complimentary Employee MealsFREE Medical, Dental and Vision Insurance after 30 days!!!Room night stays at Four Seasons WorldwideEmployee meals prepared by the Four Seasons Culinary TeamDry cleaning and alteration of employee uniformsParking in Downtown Austin during work shiftsDiscounted public transportation optionsFour Seasons beds and beddingGold's Gym membershipVacation, Sick, Twelve (12) Paid Holidays401k participation with a company matching program100% Company-Paid Parental LeaveGrowth opportunities within Four SeasonsAs our hotel is open 24/7, 365 days a year, we expect our Concierges to be flexible in working mornings, evenings, weekends and holidays.The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.