Senior HR Associate - HR Accommodation Team

Senior HR Associate - HR Accommodation Team

We are searching for a dynamic individual with outstanding customer service skills to join our HR Accommodation team. The successful candidate will work directly with our associates and their leadership team in providing short term and long term ADAAA accommodations in accordance with Title I of the ADAAA. This role requires excellent communication skills both verbal and in writing, organizational skills, attention to detail and critical thinking along with a strong focus on the associate experience.

Key Responsibilities:

• Engage in the interactive process with associates requesting leave, modifications to assist in performing the essential functions of their jobs, ergonomic solutions, or other adjustments to aid in performing task and/or reassignment
• Perform activities defined in the accommodation services and processes to ensure compliance with regulations and company policies in a timely manner
• Demonstrate strong communication and organizational skills, superior attention to detail and ability to prioritize in a fast-paced environment
• Ability to build strong relationships and influence others while working in a cross functional environment
• Deliver on an excellent associate experience
• Perform end-to-end case management for Title I cases; update system interactions, recommendation options, assess risk, resolve issues and escalate as appropriate
• Participate in agile pods and activities; updating internal ADA Toolkit, training and other duties assigned by Team lead/Leave manager
• Able to drive projects and task to completion autonomously

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 year of Microsoft Office or Google Suite experience
• At least 2 year of customer service experience

Preferred Qualifications:

• Bachelor's Degree or military experience
• Knowledge of federal and state disability laws regarding access for people with disabilities; specifically, ADA and FMLA
• 2+ years experience in Benefits
• 2+ years experience in Human Resources
• Ability to problem solve, manage multiple priorities and excellent follow up skills
• Strong analytical and critical thinking skills

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.