Computer Technician

Computer Technician 2

Salary Range: $18/hour - 25/hour

Primary Purpose: Provides technical support and assistance to school sites and district staff in the use of the district's endpoint devices, peripherals, software applications, and other technologies. Provides onsite technical work to install and maintain computer equipment and other technologies and escalates to appropriate team members as needed. Assists in developing and delivering instructional technology support and training materials for district end users.

Qualifications:

• High School diploma or equivalent required.
• 2 years of relevant experience required.
• Ability to travel between work sites required.
• Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends, and holidays required.
• Proven aptitude to work well in a team or independently with minimum supervision.
• One or more of the following: A+, CCNA, Google IT Support Professional, Microsoft Azure Fundamentals, CISS, preferred.
• Experience in Chromebook repair.
• Proficient in hardware break/fix and troubleshooting.
• Knowledge of MACS, Chromebooks, and other peripheral devices
• Exceptional customer service skills required Logical thinker with good problem-solving skills required.
• Valid Texas driver's license with appropriate insurance coverage

Responsibilities:

• Manages endpoint device setup, configuration, maintenance, and deployment to supported user populations.
• Assists with developing strategy for support of endpoint devices, including renewal/replacement recommendations and the use of technologies, such as remote troubleshooting tools, virtual desktop technologies, etc.
• Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. Troubleshoots and resolves device-related OS, connectivity, or application issues.
• Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies. Proactively identifies issues that can be handled before a ticket is submitted. Gathers feedback and addresses or brings to management.
• Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers and keeping track of progress, reporting back to project manager.
• Maintains constant communication with team to ensure coverage of all calls. Ensures all campuses are covered and if necessary, relocates to provide coverage.
• Assists with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met.
• Conducts 1:1 training with customers on the use of hardware and applications as needed. Mentors and trains new employees.
• Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
• Maintains working knowledge of a wide range of applications and technologies.
• Other duties as assigned.

Professional Growth and Development:

• Attend staff meetings and participate in conferences and other training to enhance job performance.
• Seek out professional development opportunities and maintain professional licensure and certifications.
• Promote the district's interest in increasing student achievement by always working with students' educational interests in mind.
• Maintain positive communication with colleagues, community members, parents, and students to promote increased community engagement in education.

Mental Demands/Physical Demands/Environmental Factors:

• Tools/Equipment Used: Standard office equipment including personal computer (PC), peripherals, and video/instructional equipment; hand tools and test instruments for electronic repairs and cable installations.
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motion; frequent keyboarding and use of mouse; occasional reaching
• Lifting: Moderate lifting and carrying (up to 45 pounds); occasional heavy lifting (over 45 pounds)
• Environment: Work schedule extends to evenings and weekends, occasionally; frequent districtwide travel to multiple campuses required
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.