Indoor Operations Manager

Job Description

Job Description

Top Flight Maintenance is hiring an Indoor Services Manager to lead the day-to-day performance of commercial janitorial and related building service operations across multiple client locations. This hands-on operational leader develops supervisors and field teams, builds accountability, maintains consistent service standards, and ensures work is completed safely, efficiently, and according to each client's scope of work.

Key Responsibilities

• Leadership & Accountability: Lead supervisors, crew leads, and field teams; set expectations, coach performance, reinforce policies, and ensure responsibilities are owned.
• Scheduling & Work Management: Own scheduling and job execution; ensure accurate work tickets are in place before dispatch and crews receive schedules and scopes.
• Staffing & Team Development: Manage staffing to demand, participate in hiring, conduct employee touchpoints, and develop emerging leaders.
• Quality & Service Execution: Ensure contracted scopes and quality standards are executed; use inspections and QA/QC to identify deficiencies and verify corrections.
• Issue & Complaint Resolution: Document and manage complaints, punch lists, training needs, and service deficiencies; address customer-impacting issues promptly and correct root causes.
• Labor & Cost Management: Monitor labor, materials, and operating costs against estimates; identify variances and implement corrective staffing, scheduling, or process changes.
• Operational Systems & Documentation: Maintain Aspire as the primary system of record for scheduling, job documentation, time approvals, field communication, issues, and service history.
• Operational Readiness & Compliance: Ensure teams have supplies, equipment, training, building access, keys, security information, and other resources needed to work safely and reliably.

Qualifications

• 3+ years of leadership experience in janitorial, facilities, property services, hospitality, or another multi-site service operation preferred.
• Experience leading supervisors, crew leads, or frontline teams across multiple locations.
• Strong scheduling, staffing, workforce-management, coaching, and accountability experience.
• Understanding of labor efficiency, job costing, budgets, and actual-versus-estimated labor hours.
• Ability to operate effectively in a fast-moving environment with changing priorities and client needs.
• Strong organizational and documentation skills and consistent use of operational systems.
• Valid driver’s license and ability to regularly travel between client sites.
• Experience with EOS/Traction, Aspire, commercial janitorial operations, or facility maintenance is a plus.

Top Flight Maintenance is a full-service facilities management and maintenance company serving commercial clients in Northern Colorado and Southwestern Wyoming. We specialize in providing reliable, high-quality solutions across multiple disciplines — from janitorial and landscaping to irrigation, plant maintenance, flooring care, window washing, snow removal, and maintenance projects, to include on-site project management.

Our mission is to deliver exceptional service that keeps our clients’ properties safe, functional, and visually appealing. We achieve this by:
\t•\tEmploying a team of experienced, well-trained professionals who take pride in every site they maintain
\t•\tOffering scalable services tailored to each client’s unique needs, whether it’s routine upkeep, seasonal snow removal, or large-scale projects
\t•\tUtilizing proprietary systems and checklists to ensure consistency, efficiency, and compliance with industry standards
\t•\tFostering a culture of accountability and attention to detail, driven by a “whatever it takes” mindset

Built on strong relationships and community values, Top Flight Maintenance partners with property managers, business owners, and facility directors to proactively manage the maintenance lifecycle — from preventive care and emergency response (including snow removal) to strategic project management and timely completion.

Company Description

Top Flight Maintenance is a full-service facilities management and maintenance company serving commercial clients in Northern Colorado and Southwestern Wyoming. We specialize in providing reliable, high-quality solutions across multiple disciplines — from janitorial and landscaping to irrigation, plant maintenance, flooring care, window washing, snow removal, and maintenance projects, to include on-site project management.\r\n\r\nOur mission is to deliver exceptional service that keeps our clients’ properties safe, functional, and visually appealing. We achieve this by:\r\n\t•\tEmploying a team of experienced, well-trained professionals who take pride in every site they maintain\r\n\t•\tOffering scalable services tailored to each client’s unique needs, whether it’s routine upkeep, seasonal snow removal, or large-scale projects\r\n\t•\tUtilizing proprietary systems and checklists to ensure consistency, efficiency, and compliance with industry standards\r\n\t•\tFostering a culture of accountability and attention to detail, driven by a “whatever it takes” mindset\r\n\r\nBuilt on strong relationships and community values, Top Flight Maintenance partners with property managers, business owners, and facility directors to proactively manage the maintenance lifecycle — from preventive care and emergency response (including snow removal) to strategic project management and timely completion.