Imaging Service Representative

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position maintains a digital library of radiological images. The Imaging Services Representative responds to internal and external requests for exam results and prepares images for doctor or patient requests. The incumbent provides oversight in regards to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolves specific issues relevant to patient care internally and externally. This position is not responsible for providing direct patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Organizes daily workflow of images and assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.

• Downloads images from other institutions into the PACS system.

• Routinely checks PACS monitors to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.

• Initiates and follows through with tracking missing images to point of acquisition, documents transmission of these images to PACS and follows through with notification of person.

• Generates reports designed to track images from acquisition to PACS and interacts with managers in tracking these images.

• Resolves broken, combined and misidentified studies. Transmits electronic images as needed.

• Trains and assists physicians and staff as needed. Performs radiology help desk functions, as assigned.

• Processes requests for image release and follows retrieval procedures.

• Identifies workflow opportunities to improve productivity.

• Manages critical results communication for radiologists.

• Troubleshoots technology issues and provides first line support and/or dispatches specialists to resolve radiology IT issues.

• Appropriately documents HIPAA compliance.

• Ensures necessary images are available for surgical procedures and emergency patients either via the web product for PACS, hard copy film, CD/DVD, or other established means.

• Updates patient demographics, merge patients, merge images to studies, and updates order information when defined as part of established procedures or import/export of images data.

• Performs other tasks related to the operation and monitoring of radiology clinical and administrative information systems.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined in the position description.

• Demonstrated working knowledge of advanced imaging applications.

• Ability to work with a PACS system.

• Demonstrated human relations and effective communication skills.

• Demonstrated knowledge of DICOM, HL-7, and application interface interaction with enterprise systems.

• Ability to effectively present technical and service related information and respond to questions in one-on-one and group situations.

• Knowledge of basic medical terminology.

• Ability to work independently with strong written and verbal skills.

• Working knowledge of HIPAA regulations.

• Ability to be on after-hours call and available for first line support and to address image routing issues.

Qualifications

Required

• One (1) year of help desk support experience, customer service experience, or the equivalency.

Qualifications (Preferred)

Preferred

• Associate's degree, completion of a two (2) year technical program, or the equivalent experience.

• Proficiency in MS office products (Word, Excel, Power Point, and Access).

• Familiarity with Notes e-mail and calendaring is preferred.

• Familiarity/experience with the following IT systems: Philips iSite, Philips Intellispace, and Osirix (or other PACS systems), PowerScribe (or similar speech recognition medical dictation systems), Epic Radiant (or similar Radiology Information System product), Epic Hyperspace (or similar EMR product), and SeeMyRadiology (or other peer-to-peer medical image sharing systems).

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: View email address on click.appcast.io

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at View phone number on click.appcast.io. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted atoeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or Hospitals and Clinics Human Resources at View phone number on click.appcast.io if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 83317
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule M-F 8 hrs or four 10 hr shifts
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up On-site
City South Jordan
State UT
Department HCH ANC 60I MAMMOGRAPHY
Category Radiology/Imaging
Workplace Set Up On-site