Team Leader - Clean Express Auto Wash

Location: 9900 Freeway Dr, Macedonia, Ohio, 44056 Job Title: Team Leader Salary: $17.50 per hour Job Summary Join our team at Clean Express Auto Wash as a Team Leader. This role is responsible for supporting the site’s facility & operations, delivering outstanding customer service, boosting sales, and maintaining rigorous quality standards. Responsibilities Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards. Greet customers with long-lasting first impressions and educate them about the Unlimited Wash Club. Engage customers pre/post wash for 100% satisfaction. Maintain quality assurance through accurate Quality Control checks. Lead the team in achieving and sustaining high-quality service. Address customer escalations calmly and effectively. Operate basic retail equipment and understand the wash process. Drive team performance to exceed service standards. Foster a positive and collaborative team environment. Perform other related duties as required and assigned. Qualifications High school diploma or equivalent, or current enrollment. Previous sales or customer service experience is a plus. Ability to work flexible hours, including weekends. Positive attitude and willingness to take direction. Professional appearance and adherence to appearance guidelines. Follow safety guidelines and wear required safety equipment. Ability to work on your feet for an entire shift in a fast-paced environment. Ability to work outside in all weather conditions and lift up to 25 lbs. Work Environment and Physical Demands Stand and move throughout the site for the entire shift. Operate in a fast-paced environment and outside in all weather conditions. Lift up to 25 lbs. Benefits 401(k) plan with company match up to 4%. Unlimited Wash Club Membership. Company-provided uniforms. Paid vacation. Educational reimbursement. Equal Employment Opportunity Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. #J-18808-Ljbffr Express Wash Concepts LLC