Financial Counselor, Cooley Dickinson Hospital

Mass General Brigham Financial Counselor

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Essential Functions

• Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion
• Provide information to patients on costs, payment methods and alternatives to payments/financial assistance
• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner
• Review the patient's services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations
• Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices

Qualifications

Education

• High School Diploma or Equivalent required
• Associate's Degree Financial Management preferred

Experience

• 1+ years of medical office experience preferred
• 1+ years of financial counseling preferred

Knowledge, Skills and Abilities

• Strong problem solving and analytical skills and proactive initiative
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Strong communication and customer service skills
• Proficiency with Microsoft Office
• Strong understanding of medical terminology as well as ICD-9 and CPT codes

Working Schedule:

• Onsite, Monday - Friday 8am - 4:30pm.
• Location: Cooley Dickinson Hospital, 30 Locust Street, Northampton, MA

Pay Range

$19.81 - $28.30/Hourly

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.