Team Leader

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY
Assist the department leadership team in the administration and service delivery of Housing Choice Voucher (HCV) Program assistance, in accordance with all applicable federal, state, and local requirements. May supervise and direct the activities of assigned staff, and is integral in demonstrating/coaching efficient, effective work practices. Ensures that all work products are completed timely, produced with the highest quality and are sufficiently detailed to achieve outcomes that translate to high performance.

DUTIES AND RESPONSIBILITIES

• Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required
• Assist in implementation of HCV programs policies and as related to program administration
• Maintains on-going knowledge of policies, HCV Administrative Plan, HUD regulatory changes, PIH notices and other program guidance and communications
• Leads and completes processes associated with accurate and timely HAP contract execution including tasks such as unit reconciliation, owner setup and proper documentation, inspections and other department coordination and owner/participant cooperation/communication
• Assists as necessary with on-time annual re-certification, timely transaction processes, and communicating with owners and tenants regarding same
• May perform supervisory responsibilities including assigning and reviewing work, training/coaching staff, resolving employee problems, establishing objectives, contributing to performance assessment and providing quality feedback
• Integrates professional customer service and corporate values into daily operations Resolves tenant/owner issues timely and professionally to avoid escalation
• Requires staff to maintain a high degree of professionalism and exceptional internal and external customer service in the exercise of their duties
• Regularly review work flow and adjust priorities accordingly
• Provides regular, accurate reports detailing areas of operational responsibilities; advises supervisors of concerns along with proposed solutions
• Provide detailed technical and general training and assistance to staff
• Perform related duties as assigned

SUPERVISORY RESPONSIBILITIES

• Directly supervises employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; providing input into evaluation of staff performance; addressing complaints and resolving problems

QUALIFICATIONS

• Two years of college, business or technical school at an accredited educational institution.
• Two years of experience in an environment requiring extensive public contact or customer service. Experience beyond the minimum may be substituted for all or part of the educational requirement.
• Must obtain required certifications within specified timeframes
• Knowledge of the HCV program requirements, policies, or procedures, preferred.
• Strong computer skills.
• Excellent organizational, analytical, and math skills required.
• Good Oral/Written Communication skills a must.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate
• Ability to work in a high volume, deadline driven environment.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.