Customer Service Representative

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Representative to work at a premier manufacturing client in Parma, ID. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $23.00/hour (6-month Contract position)Shift: 8am-5pmWhy you should apply to be Customer Support Representative:

• Competitive pay rate with a reputable organization in the manufacturing industry.
• Hybrid work schedule: 3 days onsite, 2 days remote for optimal work-life balance.
• Opportunity to work alongside cross-functional and global teams.
• Supportive environment focused on professional development and collaboration.

What’s a typical day as Customer Support Representative? You’ll be:

• Supporting domestic and international sales operations through effective coordination and management of Order-to-Invoice processes.
• Managing the full Order-to-Invoice lifecycle for customer orders, including order initiation, allocation, invoicing, and contract compliance.
• Utilizing ERP systems (SAP S/4HANA, Salesforce, M3) to process orders and maintain customer master data.
• Serving as the primary contact for assigned accounts, collaborating directly with customers, Sales Managers, Account Managers, and internal stakeholders.
• Evaluating and managing customer complaints, registering claims, and providing input for solutions.
• Proactively communicating with external and internal stakeholders regarding processes, delays, requirements, inventory, and shipping.
• Occasionally visiting customers and internal personnel to ensure customer expectations are met.

This job might be an outstanding fit if you:

• Have a high school diploma and at least 4 years of customer service or order management experience (Bachelor’s Degree or some college preferred).
• Possess experience working in cross-functional and global environments.
• Are proficient with ERP systems (SAP S/4HANA preferred), Microsoft Excel (pivot tables, data analysis), CRM tools (Salesforce), and reporting tools (Power BI is a plus).
• Demonstrate strong knowledge of order management, customer master data, billing/invoicing processes, SLAs, and KPIs.
• Exhibit excellent verbal and written communication skills and the ability to manage difficult customer conversations professionally.
• Have strong stakeholder management skills and the ability to influence without direct authority.
• Are able to ensure data accuracy and compliance with company policies.
• Can work closely with Sales, Supply Chain, Finance, and Logistics teams.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.