Customer Service Department Manager - Bilingual

Texas Branch - Irving, TX Position Overview Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Pay $85,000 to $100,000 per year Responsibilities Train Team Leads to build a high‑performing, positive team environment that provides top‑notch customer service. Manage the daily activities of various Customer Service departments. Evaluate team procedures and identify areas for improvement. Review performance reports and suggest ways to increase efficiency. Resolve escalated customer issues promptly. Minimum Requirements Bachelor’s degree. Bilingual (English/Spanish) – fluent in verbal and written forms. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high‑performing team. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best‑in‑class, clean, modern air‑conditioned facilities. First‑class fitness center and beautifully maintained walking paths. EEO Statement EEO/AA Employer/Vet/Disabled #J-18808-Ljbffr Uline