Spa Concierge

Job Description

Job Description

Come join our team…

Trump National Golf Club Jupiter is a family oriented 5-star golf club located in the heart of Palm Beach County. This premier club features an award-winning 18-hole golf course, state-of-the art clubhouse, the finest of dining venues, spa and fitness center and a resort style pool. All coming together to make this one of the most desirable clubs in all of Florida.

At Trump National Golf Club Jupiter, our mission is to provide a memorable experience for the entire family to enjoy. This is achieved through our world-class facilities and the superior service provided by our dedicated staff.

If you wish to join an elite team, Trump National Golf Club Jupiter is currently hiring. Successful candidates must have excellent communication skills and possess strong leadership, management and motivational skills with the ability to interact with members, guests, owners and associates at all levels within the company.

Applications are now being accepted for the following position:

Spa Concierge

Summary  Answer telephones, relay messages, greet members & guests, schedule appointments for the Spa and Salon, member-billing transactions, and have full knowledge of all Spa & Salon services and treatments.

Essential Duties and Responsibilities  include the following. Other duties may be assigned.

• Welcomes members and guests and announces visitors to appropriate personnel.
• Provides guidance to members & guests regarding Spa procedures.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Open and close the Spa Store at the appropriate time.
• Schedules appointments for Spa/Salon services.
• Inform staff members of appointments that have been cancelled or rescheduled; also informs staff members of late or early arrivals.
• Processes payments from visitors for services or products purchased from the Spa.
• Keeps the reception area and Spa Store clean and conducive for members & guests.
• Answers questions about the Club and provides callers with directions, and other information.
• Receive customer complaints & feedback and relay the information to the Director of Spa Services for resolution.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.

Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Club.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.