Service Operations Support Coordinator

Job Description

Job Description

Hernandez Office Solutions is seeking a Service Operations Coordinator to support our service department. This role combines technician dispatching and service billing support in a fast-paced copier/MFP environment.

You’ll manage service calls in ECi e-automate, coordinate field technicians, and help ensure accurate service documentation and billing.

Key Responsibilities:

- Dispatch and schedule field service technicians

- Create, manage, and close service calls in e-automate

- Communicate ETAs and service updates to customers

- Support service invoicing and billing accuracy

- Coordinate with technicians, parts, and service management

Qualifications:

- Copier/MFP or office equipment experience preferred

- Dispatching or service billing experience a plus

- Working knowledge of e-automate strongly preferred

- Strong organization and communication skills

Hernandez Office Solutions employs over 60 individuals, including 13 Lamar alumni, of various technical and professional backgrounds. In addition to our Nederland location, we have recently acquired offices in Houston. Throughout this expansion, we have made it a priority to maintain the culture that got us here in the first place. That is a culture that takes a small company approach, offering the personalized service and one-on-one relationships that have always made Hernandez Office Solutions a rewarding company to do business with as well as work for.

Company Description

Hernandez Office Solutions employs over 60 individuals, including 13 Lamar alumni, of various technical and professional backgrounds. In addition to our Nederland location, we have recently acquired offices in Houston. Throughout this expansion, we have made it a priority to maintain the culture that got us here in the first place. That is a culture that takes a small company approach, offering the personalized service and one-on-one relationships that have always made Hernandez Office Solutions a rewarding company to do business with as well as work for.