Inside Mortgage Loan Officer

Inside Mortgage Loan Officer

Job Category: Lending Requisition Number: INSID001625

Posted: July 15, 2026

Full-Time

Headquarters Building TruWest Headquarters 2190 E. Elliot Rd. Suite 310 Tempe, AZ 85284, USA

Job Details

Description

Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.

Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!

Benefits? We've got you covered! We offer first day medical, dental, vision and 401(k). We'll even help you save for retirement by matching your 401(k) contributions. Don't even know what a 401(k) is? That's okay, we'll show you the ropes and you'll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here:

Pay range from $31.14/hr. - $38.06, depending upon experience. Bonus opportunities available.

Summary of Responsibilities

This position is responsible for following up on member inquiries, internal leads or digital leads provided by the Credit Union to assist members with their mortgage or home equity needs. Pre-qualify and consult members to determine the program that best fits their specific financing goals and obtain required documentation necessary for loan processing. Responsible to ensure that TruWest is protected by proper and timely execution of documents and collection of documentation. Provide best in class service to members, employees and business associates while demonstrating the values shown on TruWest Vision, Mission, and Value's card. Must demonstrate the ability to work independently to achieve loan production goals. Maintain comprehensive knowledge of TruWest's products and services in order to identify cross sell opportunities, which will benefit the member.

NLMS registration or eligibility for NLMS registration required

Qualifications:

Education:

High school diploma or GED required. An Associate Degree in a related field is preferred. An equivalent combination of education and experience is acceptable.

Experience:

Minimum of 3 to 5 years' experience in the mortgage industry.

Knowledge and Skills:

Must possess a thorough working knowledge in all aspects of the mortgage industry

Excellent organization and time management skills are required to ensure the TruWest quality of service.

Strong people skills with the ability to be able to professionally communicate the loan process to those involved with the mortgage loan.

Must understand, maintain and demonstrate a thorough knowledge of FNMA, Home Equity, VA, and FHA loan programs, required documentation and mortgage terminology.

Demonstrate experience with mortgage origination software, Microsoft Word and Excel.

Essential Duties and Responsibilities:

1. Manage and convert leads through various lead sources, such as trigger leads, digital marketing inquiries and data mining.
2. Originate mortgage loans that conform to FNMA, FHA, VA and other portfolio specific guidelines.
3. Understanding of Home Equity and Non-Conforming guidelines.
4. Must perform duties with a high degree of accuracy and meet deadlines.
5. Take complete applications and follow-through with all aspects of the mortgage loan process from time of application to loan closing.
6. Educate the borrower about the entire mortgage process.
7. Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.
8. Perform other duties as assigned.

Qualifications

Experience

Required 3-5 years: Mortgage Industry Experience

Licenses & Certifications

Preferred NMLS License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.