IT Support Specialist

We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes.Responsibilities:• Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime.• Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications.• Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution.• Install, configure, and replace end-user hardware and software in accordance with internal IT standards.• Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams.• Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes.• Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.