Director of Operations

Position Summary

The Director of Operations provides strategic and day-to-day operational leadership across Alpine Lodging’s short-term rentals and property care divisions. Partners with senior leadership to establish performance goals, manage resources, evaluate results, improve processes, and maintain consistent service standards and accountability across these divisions.

Leadership & Operational Oversight Responsibilities

Provide operational leadership and set clear expectations for short-term rentals and property care departments

Partner with senior leadership to define annual and long-term operational priorities, performance targets, and improvement initiatives

Track progress toward operational goals and coordinate across departments to resolve challenges affecting performance

Operational Performance, Processes, and Resource Management Responsibilities

Direct daily operations and performance of the short-term rentals and property care divisions, ensuring property condition, service standards, and efficiency

Oversee key functions, including vendor relationships, purchasing, inventory, development and implementation of operational standards and procedures

Manage contract preparation and execution for new owners

Lead onboarding process of newly acquired properties, coordinating internal teams and vendors to ensure booking and operational readiness

Develop, implement, and regularly evaluate procedures and systems to improve efficiency, service delivery, and consistency

Establish and monitor key performance indicators; take corrective action when performance falls below expectations

Identify recurring inefficiencies and service gaps, implement measurable solutions, and evaluate effectiveness

Partner with senior leadership on operating budgets, staffing plans, and resource allocations

Monitor expenses against budget, investigate significant variances, and develop corrective strategies

Evaluate vendors and resources used to find cost savings without compromising guest experience or operational standards

Ensure departments comply with company policies, procedures, service standards, and applicable regulations, and address any gaps.

Perform other related duties as assigned.

Essential Job Requirements

Education: 4-year college degree or equivalent experience in a related field is required.

Experience: Proven ability to plan and manage the operational processes for maximum efficiency and productivity in the hospitality industry.

Required Skills:

Excellent written and verbal communication skills.

Exceptional organizational and time management abilities.

Strong problem-solving skills with the ability to multitask effectively.

Keen attention to detail and ability to work independently with minimal supervision.

Professional demeanor, appearance, and conduct.

Customer service experience in the hospitality industry.

Capability to work cohesively with co-workers in a fast-paced team environment across different departments.

Preferred Skills: Top-level hospitality industry knowledge, excellent communication skills, politeness, patience, knowledge of property management software.

Physical Requirements: Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.

Benefits Alpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, accident insurance, and a ski pass.