Cust Relations Spec Team Lead

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Join our Team We are looking for a compassionate, caring and dedicated Customer Relations Specialist Team Lead to join our team and help us continue our tradition of excellence.

Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that we offer:

• Level 4 children's enrichment centers
• Tuition reimbursement
• Free access to fitness centers, where health coaches are available to help with workout plans
• Career advancement opportunities
• Payactive - Work Today, Get Paid Tomorrow

As a Customer Relations Specialist Team Lead, you will play a critical role in continuing the healing mission of Deaconess.

Job Overview Collects information via phone, website, and work queue, to accurately register patients for outpatient services. Verifies insurance eligibility and discusses Advanced Beneficiary notices (ABN) when appropriate. Obtains certification/pre-certification of scheduled outpatient procedures. Ensures compliance of State/Federal regulations. Performs Work Queue functions and queries. Performs follow up on denials. Performs Referral functions and queries. Handles phone, fax and email inquiries. Answers correspondence. Performs other logically associated duties that enhance position through Continuous Quality Improvement. Escalates patient to financial counselors when necessary. Communicates with physician office when unable to obtain pre-certification to facilitate further qualifying clinical information. Other duties as assigned. Education and Experience High School or GED required. Knowledge of health care revenue cycle preferred. Understanding of insurance is a plus. One or two years' experience in Nursing or as Patient Access.

Location: Healthcare Resource Solutions · Patient Access Schedule: Full Time - 80, Day/Evening/Night