Performance Improvement Coordinator

Job Description

Job Description

Job Description Summary

The Performance Improvement Coordinator is responsible for all of the quality activities of the organization. The Performance Improvement Coordinator has accountabilities for the monitoring, implementation and evaluation of process and programs to meet regulatory, accreditation and standards of practice.

Essential Job Functions and Responsibilities:

• Responsible for the implementation and monitoring of the organization’s quality assessment performance improvement (QAPI) program.
• Ensures that there are processes in place to monitor and measure all activities related to performance improvement.
• Provides direction and coordination of QAPI activities utilizing continuous quality improvement principles and methodologies.
• Coordinates activities related to clinical record review for data collection.
• Compiles, trends and reports quality data in the following areas: patient care, safety, risk management, infection control, outcomes, and customer satisfaction. Data is analyzed and compared internally and externally with other sources when available.
• Works collaboratively with nursing supervisors to ensure documentation is complete and consistent with care and reflects legal requirements.
• Members of the Patient Grievance Committee collaborate with management staff in follow-up of concerns expressed by patients, families, and physicians.
• Establishes a process model for improvement and provides education and training to organization personnel on the performance improvement plan, and team development.
• Responsible for ensuring processes to monitor and evaluate safety, risk management and infection control programs.
• Coordinates, educates and implements monitoring activities for safety, risk management, and infection control.
• Coordinates mandatory in-service programs on OSHA regulations for safety and infection control.
• Acts as resource to staff in identifying safety and risk management issues for patients and staff.
• Reviews all incident reports for completeness, risk, standard of care determination and appropriate follow-up. Maintains a log for trending and makes recommendations related to trends identified.
• Maintains current knowledge related to home care safety and infection control standards.
• Collaborates with nursing supervisors to provide a process to promote and ensure employee orientation, competency and in-service education programs.
• Assists in the identification of skills for annual competence and provides in-service training support.
• Maintains aggregate records of employee orientation and annual competency requirements as part of the PI plan.
• Monitor organization compliance with regulatory and accreditation standards.
• Maintains current knowledge related to Medicare Conditions of Participation and the Accrediting Body’s standards to ensure that the organization is compliant with state, federal and accreditation guidelines.
• Responsible for ensuring policies and procedures reflect all related local, state, federal and Accrediting Body standards and makes recommendations for policy changes to the governing board.
• Acts as a resource to clinical supervisors regarding standards, policies, regulations and provides in-service training to leadership and staff as needed in these areas.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks and participates in professional organizations or societies.

Position Qualifications:

• Excellent understanding of performance improvement, quality assessment, and utilization management.
• Is self-directed and able to work with minimal supervision.
• Has excellent coordination and communication skills.

Benefits:

1. Full-time employees accrue up to 168 hours of PTO annually, in addition to sick time accrued at the rate of 1 hour for every 40 hours worked. Bereavement and jury duty leave are also available.
2. Option to enroll in medical, dental, vision, and life insurance. Heartlinks pays for 100% of the employee's medical premiums and 75% of the employee's dental and vision premiums. Health benefits begin the first of the month after the start date.
3. Miles driven for work are reimbursed per mile.
4. Holiday pay for 6 observed holidays.
5. Ability to enroll in 401(k) and begin contributing at the time of hire. Heartlinks will match dollar for dollar up to 5% of earnings after one year of employment and 1080 hours worked.
6. Tuition reimbursement/professional development assistance.
7. Premium pay for hospice-related certifications.
8. Wage dependent on hospice experience.