Regional Account Specialist Supervisor

About the Company Johns Manville is a leading manufacturer and marketer of premium‑quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries, including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries and are committed to delivering positive and powerful experiences. We are passionate about people, perform at a superior level, and protect our environment. Pay Range $81,000.00–$111,400.00 Annual. This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education, among other factors. Additionally, the position is eligible for an incentive bonus. Position Overview Join our dynamic and cross‑functional team within a large corporation that feels like a close‑knit community. We offer a collaborative environment where you can grow alongside a great team of peers and deliver exceptional customer service while contributing to the strategic direction of the company. Success in this role requires effective collaboration with internal and external stakeholders, including contractors, distributors, sales managers, production planning teams, and other Regional Service team members across the nation. The Regional Account Specialist Supervisor is the primary point of contact to execute positive outcomes from customer feedback. Day‑to‑Day Responsibilities Actively engage in interdepartmental meetings, offering insights to enhance collaborative projects. Design and implement comprehensive training programs to ensure new employees are prepared and confident in their roles. Resolve escalated customer inquiries with efficiency and empathy, ensuring customer satisfaction. Analyze and manage workload distribution across all regions to maintain balance and productivity. Coordinate and facilitate monthly meetings for the customer service team and cross‑functional teams to foster communication and teamwork. Routinely evaluate the best plant locations for shipping to ensure a consistent supply of material within the network and optimize logistics as business levels change. Interview for various roles inside the Regional Service team, making recommendations on hiring decisions to build a strong team with diverse backgrounds and skills. Assess performance and provide feedback: evaluate Account Specialists’ performance and offer timely feedback to enhance employee growth and service quality. Conduct regular performance reviews and monitor metrics: hold consistent one‑on‑one meetings with Account Specialists to review service metrics and provide performance feedback; monitor team and individual metrics weekly and monthly. Uphold standards: take appropriate actions to address any deviations from expected performance or policy compliance. Support continuous improvement and coach employees: collaborate with Account Specialists to create continuous improvement plans through training and career development opportunities; coach and motivate employees to excel in their roles. What You Bring To The Team BA degree or equivalent with minimum 3 years of experience; prior experience leading or supervising employees preferred. Software knowledge: SharePoint, Sales Force, SAP, and service center phone systems. Interpersonal, verbal and written communication skills. Analytical and decision‑making skills with the ability to think through complex issues. Proficient in Microsoft Office. Knowledge of Accounts Receivable concepts for deduction resolution. Project Management, Manufacturing, or Construction knowledge. Attention to detail. Organizational prioritization skills. Ability to multi‑task. Ability to work in a team environment as well as independently with limited supervision. Product knowledge. Problem resolution and negotiation skills. Listening skills. Relationship building skills with internal and external customers. Working knowledge of SAP or ERP systems. Manages a staff of 4–6 salary employees, sets direction and deploys resources, and is responsible for performance evaluations, pay reviews, hiring and terminating. Minimal travel required (0–10 days per year). Work environment is typical of an office setting. Please Keep in Mind If you do not meet 100% of these requirements, we still want to hear from you. If you are interested in the role, encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits Johns Manville offers a wide range of benefits, including health, dental, vision, wellness and critical illness plans; a 401(k) plan with company match; paid vacation, sick, and parental leave; basic life insurance, short‑term and long‑term disability coverage; employee assistance program; business travel accident coverage; supplemental life and accidental death and dismemberment insurance; tax‑saving accounts; and a tuition reimbursement program for undergraduate and certain graduate programs. We also provide soft and hard skills training, a mentoring program, and opportunities for growth and skill development. Diversity & Inclusion We believe diversity and inclusion are critical for the long‑term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment where all employees are treated with dignity and respect. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proudly an Equal Opportunity / Affirmative Action employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr Johns Manville