COMMUNICATIONS OFFICER 1

About This Job

This posting may be used to fill positions located within Louisiana State Police. This position is shift work, rotating days and nights, to include weekends and holidays. This is a dispatch position with the use of a radio to communicate with Troopers and DPS Officers. All radio traffic is typed into the Computer-aided Dispatch Software (CAD) while answering phone calls from the public and other law enforcement agencies requesting assistance.

Selected Core Competencies:

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Selected Preferred Competencies:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.

Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.

Developing Performance: The ability to assist others in advancing their skills, knowledge, and performance levels over time.

Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

Preferred skills include: high level of multi-tasking and proficient typing skills

In addition to biweekly salary, the newly hired incumbent will also receive shift differential pay in the amount of $3.20 for each hour worked outside of normal business hours of Monday through Friday 8:00 to 4:30.

This vacancy may be filled as a probation or four year job appointment.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

For further information about this vacancy contact:

Department of Public Safety

ATTN: Human Resources

P.O. BOX 66614

Baton Rouge, LA 70896

Fax: View phone number on click.appcast.io

View email address on click.appcast.io

The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide.

Minimum Qualifications

Minimum qualifications: Six months of experience in transmitting and receiving messages by radio or in administrative services; OR Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR Fifteen semester hours of college training. Necessary special requirements: All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment. An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Specification

Function of Work: To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.

Level of Work: Entry.

Supervision Received: Direct from a Communications Officer Supervisor or higher-level personnel.

Supervision Exercised: None.

Location of Work: Statewide.

Job Distinctions: Differs from Communications Officer 2 by the absence of experienced-level duties.

Job Duties and Other Information

Examples below are a brief sample of common duties associated with this job title. Not all possible tasks are included. Receive and respond to informational requests by officers/agents. Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to location, and relay the information. Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database. Maintain proper record keeping and update desk log during communications.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at Parental Leave – Up to six weeks paid parental leave More information can be found at Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (
• Louisiana School Employees Retirement System ( among others