Customer Service Representative

Job Description

Job Description

We are looking for a motivated Customer Service Representative to join our team. This position is designed for dedicated professionals who are eager to answer inbound calls professionally, convert customer inquiries into scheduled service appointments, and accurately input information into our CRM system. You’ll work to respond to pricing and scheduling inquiries while routing urgent calls to dispatchers, supporting both dispatch and field teams to ensure a smooth daily workflow.

About Us
R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into company software or CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Route urgent calls to dispatchers or appropriate team members.
• Accurately document and update all job information in ServiceTitan
• Support dispatch and field teams to ensure smooth workflow and job completion

Qualifications

• Strong organizational and multitasking skills
• Excellent communication skills (both with customers and internal teams)
• High attention to detail and accuracy
• Maintain clean organized office environment
• Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
• Proficient with complex software interfaces

Additional Skills (Preferred but Not Required)

• Experience call taking for a service based company
• Familiarity with Service Titan or similar software
• Basic understanding of HVAC plumbing and electrical systems
• Experience dispatching

What We Offer

• Clear career path and advancement opportunities
• Competitive Pay
• CEU and License reimbursement
• Paid time off and 6 paid holidays
• 80% company paid Medical & Dental insurance for employees
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems—we build careers.
Apply today and grow with R&R Heating and Air Conditioning.