IT Helpdesk and Field Technician Level 2 / Level 3
Eskatech
Job Description
Job Description
Field IT Technician Level 2/3 — Multi-Site Retail (Philadelphia)
15+ years in business, Managed IT, CCTV, retail verticals, regulated environments where uptime matters.
Location: Philadelphia, PA (local travel 300 mi radius)
Employment Type: Full-Time
Benefits: Medical insurance, potential flexible work-from-home schedule
Position Overview
We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting . The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.
Key Responsibilities
- Provide proactive support to clients via phone, remote sessions, and onsite visits.
- Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction.
- Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.
- Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).
- Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.
- Troubleshoot network connectivity, software, and hardware issues.
- Execute setup of routers, switches, and wireless equipment.
- Track, document, and escalate issues using ticketing systems.
- Provide end-user training and onboarding at client sites.
- Travel to client sites throughout region as needed.
Required Qualifications
- 2+ years of IT support or field service experience (MSP experience a plus).
- Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts .
- Demonstrated experience in:
- Help desk / technical support
- Small project management (planning, scheduling, client communication)
- Excellent troubleshooting, problem-solving, and communication skills .
- Ability to multitask and work independently in a fast-paced environment.
- Professional demeanor and strong client relationship skills.
- Valid driver’s license and reliable vehicle transportation.
- Ability to travel within a 300 mile radius to support clients on-site when needed.
- Ability to climb a ladder and lift up to 30 pounds.
Preferred Qualifications
- Familiarity with managed services tools (RMM/PSA platforms).
- CompTIA, Microsoft, or related certifications.
- Knowledge of cloud services , backups, cybersecurity best practices.
- Previous experience with pre/post-sales client support .
Why Join Us?
- Opportunity to work on diverse IT environments and grow your skills.
- Small team environment where your contributions directly impact client success.
- Exposure to a growth retail vertical, and a real career path.
- Flexible work-from-home options with travel.
- Competitive salary and benefits package.
Vacancy posted a month ago
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