Product Owner II- Servicing

Product Owner II

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Owner II within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia, PA; Cleveland, OH; Wilmington, DE; or Washington, DC. PNC is seeking to transform its Retail Lending Business, and as a Product Owner II, you will play a critical part in this journey. You will lead the discovery and delivery of customer and employee experiences across Retail Lending portfolio. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results.

Will collaborate with the Senior Product Owner and Business Stakeholders to research and remediate servicing related production issues for personal and small business loan and credit card products in both the digital and customer-assisted channels.

Will collaborate with the Senior Product Owner and Business Stakeholders to facilitate customer research, designs, prototypes, and other exploration activities.

Will be responsible for defining, refining, accepting, and prioritizing stories and bugs according to business value, risk, stakeholder priorities, and complexity.

Partner with Senior Product owners to own and maintain one scrum team's backlog to streamline execution. Will partner with BSAs, Tech Leads and Scrum teams to execute upon this work.

Participate in the program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives.

Manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls.

Must be self-directed with strong analytical, problem-solving, negotiation, written and verbal communication skills. Has good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance. Will work with the team with a MVP philosophy to deliver frequent, reliable, desirable and scalable software solutions.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.