Client Solution Technician

Client Solution Technician

Location: Franklin, TN, US, 37067 Req ID: 485540 Welcome to Love's! The Client Solution Technician supports carriers and merchants using the in-house platform by resolving escalated customer issues and supporting ongoing product adoption. This role applies established processes while exercising judgment to address moderately complex issues. The technician works closely with internal teams and customers to ensure effective platform utilization, customer satisfaction, and continuous improvement of the customer experience.

Job Functions:

• Resolve escalated or moderately complex customer issues using established processes and troubleshooting techniques
• Support customer onboarding, training, and product adoption
• Monitor customer activity and identify risks, escalating when appropriate
• Partner with internal teams to address customer needs
• Manage and prioritize customer inquiries
• Provide guidance on platform functionality and best practices
• Support customer business reviews
• Identify opportunities to improve the customer experience
• Maintain documentation of customer interactions
• Troubleshoot issues and assist with enhancements
• Support broader team initiatives

Experience and Qualifications:

Bachelor's degree preferred or equivalent experience

24 years of experience in customer support, account management, or related field

Skills:

• Hard Skills:
• Ability to troubleshoot moderately complex issues
• Working knowledge of customer support practices
• Strong analytical skills
• Experience with CRM or support platforms
• Knowledge of transportation or fleet operations (preferred)
• Soft Skills:
• Strong communication skills
• Relationship-building ability
• Organizational and time management skills
• Attention to detail
• Customer-focused mindset
• Ability to manage multiple priorities

Work Environment:

Prolonged sitting, some bending and stooping

Eye strain (screen use)

Manual dexterity sufficient to operate a computer keyboard

Occasional lifting of up to 25 pounds

Requires normal hearing and vision

Additional hours may be necessary

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.