Director of Operations

Do you thrive in transforming ideas into streamlined operations and innovative solutions? Are you ready to spearhead the strategic evolution of a thriving personal injury law firm? Can you bridge the gap between visionary leadership and operational excellence? Is your expertise in crafting impactful processes coupled with a keen understanding of technology? Final question: When faced with a challenge, do you get excited or run away? For over five decades, RGLZ Personal Injury Law has been a beacon of support for injured individuals across New York. Founded in 1968, the firm has maintained an unwavering commitment to justice, focusing exclusively on plaintiff-side personal injury litigation. Known for their deep understanding of New York's complex injury laws, RGLZ attorneys are trial experts who meticulously prepare every case as if it will go to trial. RGLZ Personal Injury Law operates out of its main office in Long Island, serving clients throughout NYC and beyond. The firm has built a legacy of empathy and excellence, diligently fighting for those affected by negligence, whether through auto accidents, construction injuries, or medical malpractice. Besides litigation, the firm actively engages in public education, enhancing awareness about the legal landscape among New Yorkers. The Director of Operations role at RGLZ Personal Injury Law is pivotal to advancing the firm’s mission of delivering justice to those harmed by negligence. This is a transformative position, aimed at enhancing operational efficiency and aligning business practices with strategic growth goals. This executive will be the cornerstone in creating streamlined processes, allowing attorneys to dedicate their focus to client advocacy and case management. What you’ll do: Operational Leadership: Lead the integration and professionalization of the firm's business practices. Process Standardization: Identify and implement consistent operational processes across departments. KPI Infrastructure: Help define practical, meaningful metrics and reporting systems that fit a high-value personal injury practice, improving visibility, accountability, and consistency without creating unnecessary administrative burden. Technology Integration: Assess and implement technology solutions, including AI, to improve efficiency. Case Management & Data Hygiene: Standardize use of CloudLex, improve data entry consistency, and build reliable reporting so leadership can trust operational metrics. Marketing & Growth Support: Serve as a credible operational counterpart to marketing vendors, help leadership evaluate marketing investments and recommendations, and support growth initiatives tied to brand expansion and referral relationships. HR & Administrative Operations: Strengthen operational accountability, role clarity, and administrative workflows while partnering with internal staff on HR-related processes. Implementation Support: Learn the firm’s current operations, identify practical opportunities for improvement, and help turn agreed-upon initiatives into clear action plans with follow-through. What we’re looking for: Operational Experience: Demonstrated leadership in operational management and business improvement. Process-Oriented: Proven ability to standardize processes and foster organizational discipline. KPI Expertise: Experience in creating meaningful metrics and reporting systems. Tech-Savvy: Competence in evaluating and implementing technology and AI solutions. Strategic Communicator: Strong skills in engaging with leadership and driving consensus. Change Driver: Experience in managing and implementing organizational change. Analytical Thinking: Ability to assess complex scenarios and provide actionable insights. Onsite Role: This role is based onsite in the Long Island, NY market, with regular in-office presence expected. Why you should work here: Strategic Impact: Play a key role in shaping the future of a well-established firm. Executive Collaboration: Work directly with the firm’s equity partners to align priorities, drive accountability, and turn partner decisions into executed initiatives. Growth Opportunities: Opportunity to build operational systems and drive strategic initiatives. Innovative Environment: Engage with cutting-edge technology and process improvements. Competitive Compensation: Target salary range of $120,000–$150,000, with flexibility for exceptional candidates. Additional Benefits: Details will be discussed during the interview process. #J-18808-Ljbffr