People Operations Coordinator

Summary

The People Operations Coordinator supports the mission of The Museum of Flight by providing coordination, administrative support and first-level HR assistance across core People Operations functions. Often a first point of contact for staff, supervisors, and external stakeholders, the People Operations Coordinator provides information and guidance, answers routine questions, and triages complex or sensitive issues to the appropriate People Operations team member. This role supports and serves many areas across the people operations function, including recruiting, onboarding, benefits, learning and development, policies and procedures, and general administrative duties such as employee files, compliance records, and employment reports. As a key member of the People Operations team, the People Operations Coordinator supports, executes, and maintains a full range of people-centered programs and initiatives.
Essential Duties & Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

1. Support the People Operations team by providing coordination and assistance with the implementation of people-centered programs and the day-to-day operations of human resources functions.
2. Assist with recruitment by managing external job postings, assisting with screening process including screening applicants for high-volume recruiting, conducting reference checks, and scheduling and coordinating interviews.
3. Oversee and manage email inquiries and provide timely information, resolution, or triage to the responsible parties.
4. Understand and adhere to privacy and confidentiality practices, guidelines, and all applicable federal, state, and local regulations and company policies.
5. Update and maintain staff files and HRIS (human resources related databases) including new hire documentation, separations, leave of absences, performance management, compensation, and benefits.
6. Verify and track People Operations Budget (e.g., purchase orders, reconciling invoices, credit card statements) and HR related expenditures.
7. Coordinate employee recognition programs, events, communication, and special projects.
8. Coordinate and facilitate onboarding, provisioning necessary equipment and access, orientation, and training of new employees and ensure all federal, state, and local guidelines are followed.
9. Assist Museum staff and supervisors with people-related policies and procedures by communicating, ensuring compliance and providing interpretation.
10. Develop strong working relationships with the People Operations team and Museum staff to provide seamless support and trusted guidance.
11. Assist the People Operations team with compliance requirements (EEOC, ACA, Form 5500, etc.) and ensure deadlines are met.
12. Coordinate the separation process including communication, records management, vendor communication, and exit surveys and interviews.
13. Perform routine tasks required to administer and execute human resources programs including but not limited to compensation, benefits, recruiting, compliance, performance management, recognition, policies and procedures, and training and development.
14. Perform other tasks as assigned.

Qualifications

Education & Experience

• Associate's degree in business, Human Resources, Psychology, or related field required. Bachelor's degree preferred. A combination of education and experience may be considered in lieu of education.
• Two (2) years' work experience providing administrative support within a Human Resources or People Operations department for functions such as recruiting, administrative support, HR operations, compensation, benefits, or learning and development.
• Experience in a non-profit organization, preferred.

Knowledge

• Demonstrated knowledge of interviewing techniques and legally compliant screening strategies.
• Demonstrated understanding of file maintenance and administrative best practices.
• Knowledge of Human Resources Information Systems (HRIS), Applicant Tracking Systems (ATS), or other HR-related systems.
• Knowledge of purchase orders, budgets, invoices, preferred.
• Basic working knowledge of local, state, and federal employment law and regulations including EEO, HIPPA, ADA, ADEA, FLSA, FMLA, WAPFMLA, ACA, and COBRA.

Skills

• Excellent organizational skills, attention to detail, and follow-through.
• Excellent time management skills with the ability to meet competing deadlines.
• Strong interpersonal skills with the ability to work with a diverse population of staff, vendors, visitors, and volunteers.
• Effective communication skills with people at all levels of the organization.
• Computer proficiency in Microsoft Office/365, specifically Word, Excel, and Outlook programs, is required.

Abilities

• Ability to act with integrity, professionalism, and confidentiality.
• Ability to successfully manage and coordinate competing priorities and simultaneous tasks.
• Demonstrated ability to effectively collaborate with team members both within People Operations and other teams or individuals in the organization.
• Ability to identify process improvement opportunities and support the creation and maintenance of standard operating procedures.

License & Certification

• APHR/SHRM-CP certification, preferred or interest in pursuing HR certification.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule is set by the supervisor with occasional flexibility for evening and variable hours based on Museum need.
• Some local travel may be expected.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• On-site attendance is essential to perform some of the duties of this position.
• Occasionally required to lift up to 25 lbs.
• Works in a normal office environment, including prolonged periods of sitting and repetitive wrist and arm movement.
• The ability to focus, bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive physical requirements of this position.

Benefits

The Museum of Flight offers full-time employees a generous and comprehensive benefits package which includes medical, dental, vision, flexible spending accounts, a 403(b) retirement plan with a 5% match after 1 year of service, Employee Assistance Program, as well as company paid life insurance, Accidental Death and Dismemberment, and long-term disability.
Paid-Time Off

Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year, 10 paid holidays, and 2 floating holidays.
Compensation

The pay range for this position is $25.00 to $30.50 depending on experience.


Should you receive an offer, please expect that it can fall anywhere within this range. A multitude of factors will determine a fair salary based on the following: scope of role within the organization, years of relevant experience, specific skills, and evaluation of capability to execute in role successfully (among other critical factors).
Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.

Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.