Host

Job Description

Job Description

Myers + Chang - Host - 1595 Washington Street, Boston, MA

Do you thrive in a fast-paced and friendly environment?

Is it important to you to have a fun and supportive workplace?

Are you looking to advance your career in the hospitality industry?

If so, then Myers + Chang is the place for YOU !

At M+C , the Host is the first smile our guests seeand were all about being the friendliest place in town! As a key part of the guest experience from arrival to departure, the Host sets the tone for exceptional service. We're a team at M+C, so Hosts may also assist with tasks like delivering food or drinks, refilling waters, restocking supplies, and more.

This position allows for professional development. If pursued, we will offer the opportunity to learn more about other positions in the restaurant, including serving, bartending, leadership roles and more.

Success in this role requires effective time management skills, attention to detail, and the ability to work independently and efficiently in a fast-paced environment.

Day-to-Day Performance Expectations:

• Provide exceptional hospitality
• Lead the restaurant entrance to ensure a prompt, friendly greeting and farewell to each guest
• Answer and manage incoming calls to assist guests with any orders, inquiries, reservations or concerns
• Maintain real-time updates in our online reservation system, Resy, including managing empty tables, turning them over, and promptly notifying servers of new guests.
• Oversee the waitlist during peak times, seating guests based on upcoming reservations, volume, availability, and party needs.
• Be knowledgeable about food and beverage offeringsincluding new and seasonal releasesto make informed, enthusiastic recommendations and to answer questions.
• Process orders through the Toast POS with accuracy, including taking and entering phone orders, processing credit card transactions, and handling cash transactions.
• Organize and pass off all take-out and delivery orders, including Doordash
• Replenish items as needed during the shift to ensure a clean, organized, and well-stocked restaurant.
• Maintain a clean, and organized host stand and surrounding guest areas.
• Communicate effectively with the FOH and BOH teams to ensure a smooth guest flow and service experience.
• Assist with setting up and breaking down any special promotions, events, or holiday items
• Participate in the welcoming and training of new team members
• Adhere to all safety, sanitation, and cleanliness guidelines and company policies.
• Perform other duties as assigned to support operations and elevate the guest experience

Skills for Qualification:

• Hospitality driven
• Ability to think outside the box, as needed, to ensure a balanced and efficient floor using sound judgment
• Open to feedback and committed to continuous improvement
• Excellent attendance, reliability, communication, attention to detail and interpersonal skills
• Effective time management and delegation skills
• Knowledgeable of ingredients and restaurant systems (including health and safety guidelines) and able to maintain the restaurant's strict allergen protocols
• Ability to maintain grooming and uniform standards
• Ability to stand for long periods, walk, push, pull, reach, and lift < 25 lbs.
• Must have scheduling availability to work in the daytime, evenings and weekends.
• We do not offer seasonal or temporary employment and ask for at least a 6 month commitment.

Compensation:
The starting rate for this position is $20 per hour, with the total pay range of $20-$22 per hour.

Additional Information:
Myers + Chang offers a fantastic work environment, an unparalleled commitment to training to make you a better team member! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time(depending on position), a great staff meal policy, transportation discounts and more! We offer a real commitment to growth both in your skill/knowledge and growing into more senior positions if that is an interest of yours!