Campus Support Specialist

Campus Support Specialist

The Campus Support Specialist provides on-site support for students and prospective students. Provides administrative support with academic advising, financial aid, student accounts, and university services. Acts as a liaison and first-level support for remote advising.

Essential Functions:

• Maintain all tasks/responsibilities set by the leadership team.
• Handle phone calls, in-person walk-ins, and emails from prospective students.
• Assist with student queries related to advising and university services.
• Organize and input information into databases.
• Plan and coordinate events with the Associate Center Director.
• Answer application and general enrollment inquiries from the public.
• Maintain excellent relations with students and prospective students.
• Maintain relevant records and documentation, as required.
• Provide input on how to improve processes based on client feedback.
• Properly assess students' needs and determine the level of support needed.
• Perform other work-related duties like project planning and general administration as directed by the Associate Center Director.
• Update and analyze attendance rosters, enforcing National University attendance policies and procedures, initiate roster calls and retention procedures.
• Ensure daily or weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent materials.
• Contribute to a positive and productive team atmosphere and working conditions.
• Deliver messages to students on behalf of the University as needed, not limited to above mentioned tasks.
• Ensure classroom, equipment, and facility is ready for daily activities including conferences, internal meetings, continuing education, and academic classes.
• Assist with room reservations.
• Support the campus or location in the absence of the Associate Center Director.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Provide direct support and case management to students navigating academic and personal challenges, where on-camera participation during virtual appointments, team meetings, and cross-functional sessions is a fundamental component of effective communication, professional presence, and the quality of care students receive.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of three (3) years of experience in customer service or related field required.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Competencies/Technical/Functional Skills:

• Knowledge of University policies and procedures, including policy updates.
• Strong customer service skills and a desire to work in this capacity.
• Ability to manage difficult customer situations that may involve escalation.
• Established interpersonal skills and proven ability to work independently.
• Ability to communicate effectively verbally and in writing as demonstrated by; expressing ideas and thoughts that are understood by others, exhibiting good listening and comprehension skills, and keeping others adequately informed.
• Skill in interacting with various departments.
• Strong ability to provide friendly service in-person, on calls, and in written correspondence regardless of message being delivered.
• Ability to remain solution-focused in all interactions with students, team members, clients, faculty, and staff, keeping in mind all University policies.
• Actively able to seek opportunities to influence, build effective relationships, and gain alignment with peers, functional partners, and/or external partners to accomplish business objectives.
• Ability to multi-task and prioritize in a very fast-paced environment.
• Strong organizational, detail-oriented, and analytical skills.
• Ability to problem-solve, be flexible, meet deadlines, and adapt to an ever-changing environment.
• Strong administrative skills to facilitate operations.
• Ability to maintain confidentiality.
• Must be able to consistently display the highest level of integrity.
• Ability to work well in teams while contributing to a positive and productive team atmosphere, working conditions, etc.
• Ability to advocate for students without compromising the integrity of the University.
• Strong understanding of the University mission, vision, values, goals, and strategies.
• Proficient with Microsoft Word and other applications in the Microsoft Office suite.

Location: On-site

Travel: Some Travel Required