Medical Receptionist

Medical Reception Call Center Representative Provide patient-centered support for digestive and liver care practices by handling high-volume inbound calls. Schedule and confirm appointments, verify insurance, and update patient information in the EMR. Triage incoming calls, deliver procedure and preparation information, and route urgent issues to the appropriate clinical team while maintaining HIPAA compliance. Key Duties Answer and manage high-volume inbound calls Schedule, confirm, and update appointments in the EMR Verify insurance and maintain accurate patient records Provide procedure/prep instructions and support patient inquiries Triage calls and escalate urgent concerns appropriately Maintain confidentiality and follow HIPAA requirements Collaborate with providers and staff to ensure respectful, efficient service Qualifications & Skills Strong customer service and communication skills Ability to triage and prioritize in a fast-paced environment EMR proficiency and attention to detail for accurate documentation Knowledge of HIPAA compliance practices Ability to work effectively in a team-based, physician-led setting #J-18808-Ljbffr Massachusetts Health & Hospital Association