RPA Engineer

Role Description

We are seeking a Software Engineer to join our Process Automation team, focused on designing and delivering intelligent automation solutions that drive operational efficiency across Optum's revenue cycle. In this role, you will work at the intersection of software engineering, robotic process automation (RPA), and apply AI translating complex business processes into scalable, maintainable automated workflows.

You don't need to arrive with RPA expertise — we provide structured training on UiPath and our automation platform. What we're looking for is a strong engineering foundation, sharp analytical thinking, and communication skills to bridge business stakeholders and technical teams effectively.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design, build, and deploy RPA workflows using UiPath to automate revenue cycle and back-office business processes
• Integrate AI and machine learning capabilities into automation pipelines to handle unstructured data, decision logic, and exception handling
• Develop reusable automation components, frameworks, and libraries that accelerate delivery across the team
• Apply software engineering best practices — version control, code review, unit testing, CI/CD — to automation assets
• Collaborate with business stakeholders to understand end-to-end processes, document requirements, and identify automation opportunities
• Translate ambiguous business requirements into structured technical specifications and automation designs
• Perform process discovery and current-state analysis to evaluate feasibility, complexity, and ROI of automation candidates
• Proactively identify edge cases, failure modes, and process risks before implementation
• Serve as a bridge between business process owners and the engineering team — translating technical concepts for non-technical audiences and business context for technical teams
• Communicate project status, risks, and tradeoffs clearly and proactively to team leaders and stakeholders
• Participate actively in Agile ceremonies: sprint planning, standups, retrospectives, and backlog refinement
• Collaborate closely with architects, senior developers, QA, and operations teams to deliver high-quality solutions
• Contribute to documentation including process design documents, runbooks, and knowledge base articles
• Stay current with emerging AI tooling, LLM integrations, and automation platform capabilities (UiPath, Azure AI, etc.)
• Identify opportunities to enhance existing automations with AI-driven capabilities such as intelligent document processing, NLP, and predictive analytics
• Participate in post-implementation reviews and incorporate lessons learned into future builds
• Collaborate with research, engineering, and product teams to translate cutting-edge AI advancements into production-ready capabilities. Uphold ethical AI principles by embedding fairness, transparency, and accountability throughout the model development lifecycle

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field
• 3+ years of hands-on software engineering experience in one or more languages (Python, Java, C#, JavaScript, or equivalent)
• 3+ years of experience writing clean, maintainable, and well-documented code
• 3+ years of experience working with APIs, data pipelines, or system integrations
• Advanced level of proficiency with analytical and structured problem-solving skills — ability to decompose complex processes into logical components
• Advanced level of proficiency in written and verbal communication skills — ability to articulate technical concepts to business audiences and business requirements to technical teams
• Intermediate level of proficiency working collaboratively in cross-functional, Agile teams with a strong sense of ownership and collegiality
• Intermediate level of proficiency learning new technologies quickly and applying them in a production environment

Requirements

• Hands-on experience with RPA platforms — UiPath strongly preferred; Automation Anywhere or Blue Prism also considered
• UiPath Developer certification (Associate or Advanced) or demonstrated coursework/project experience
• Exposure to AI/ML workflows, LLM integrations, or intelligent document processing (IDP)
• Experience in healthcare, revenue cycle, or regulated enterprise environments
• Familiarity with Azure cloud services, including Azure AI, Azure Functions, or Azure Data Factory
• Experience with relational databases (SQL Server, Oracle, MySQL) and/or NoSQL platforms
• Background in process improvement methodologies (Lean, Six Sigma, or similar)
• Agile development experience and familiarity with tools such as Jira, Confluence, or Azure DevOps

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)