Automotive Service Advisor

Job Description

Job Description

Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.

On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services.

This is an opportunity for a serious advisor who has the ability to work in one of the busiest service departments in the region. 

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Pay Range: $70,000 up to $120,000 with base plus commission. 

• Compensation varies based on experience, sales performance, CSI scores, training level, and overall productivity. 

Benefits

• Competitive pay
• Employee Discounts
• Hands on Training
• Paid Time Off
• Flexible Spending Account
• 401k 
• Health & Dental Benefits

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• 1-2 year of prior automotive experience preferred 
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant preferred
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.