Field Technician III

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Field Technician III is proficient in the troubleshooting and maintenance of various types of equipment noted. The ideal Field Technician III candidate has a strong technical, mechanical and electrical background and is familiar and proficient with all major manufacturers of transport equipment, low/high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.

The Field Technician III will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They'll also troubleshoot and handle maintenance of various types of equipment (i.e. Ciena, Nokia, Infinera, Juniper, Cisco)

This individual also serves as a technical resource and mentor for less experienced technicians and may contribute to process and policy improvements.

The role may support on-call rotations, after-hours activity, extended shifts, and occasional overnight travel based on business needs.

***Please note that this role will be located in the Indianapolis, IN area and will be working in the field. Our ideal candidate will live within an hour's drive of Indianapolis, IN

Job Duties

• Perform complex field service activities across the assigned geographic area with minimal supervision, including installation, commissioning, decommissioning, troubleshooting, and maintenance of network and customer services.
• Install, test, turn up, troubleshoot, and maintain telecommunications equipment, including SONET, TDM, DWDM, IP, Ethernet-based platforms, transport equipment, DC power systems, and related critical infrastructure.
• Conduct OTDR, Ethernet, BER, SONET, circuit, optical, electrical, and power acceptance testing using appropriate test equipment and documented procedures.
• Complete preventative and demand maintenance for network facilities, critical infrastructure, fiber assets, and materials to support service reliability and operational readiness.
• Identify, analyze, and resolve potential network issues before they become service-affecting events, including root cause analysis and corrective actions identified through routine maintenance or troubleshooting.
• Perform site surveys and field inspections for building entrance requirements, equipment space availability, cabinets, buried cable, construction sites, outside plant facilities, and related network environments.
• Install, label, scope, clean, and test fiber optic patch cords and support inside plant and outside plant work, including metro and long-haul fiber assignments as needed.
• Prepare accurate documentation, reports, site surveys, audit reports, closeout materials, and system updates; communicate effectively with customers, peers, management, contractors, and other stakeholders.
• Act as a technical resource and coach by providing guidance to less experienced technicians, assigning or coordinating work as appropriate, evaluating team performance, and supporting knowledge transfer.
• Participate in project meetings, cross-functional forums, on-call rotations, dispatch, overtime, occasional long shifts, and overnight travel while following safety requirements, vehicle policies, and applicable procedures.

Qualifications

• Advanced working knowledge of telecommunications installation, maintenance, testing, and troubleshooting practices for network and customer services.
• Proficiency with optical transmission systems, transport equipment, low/high voltage electrical systems, DC power, critical infrastructure, ISP/OSP environments, and related test equipment.
• Experience using tools and test methods such as OTDR, optical power meter, digital multi-meter, fiber identifier, fiber scope, RFC2544, RFC6349 TrueSpeed, iPerf, Y.1564, and 1G/10G/100G/400G circuit testing.
• Ability to read and interpret OSHA/company safety rules, MSDS, MOPs, CLR/DLR documentation, process and procedure documents, and vendor equipment documentation.
• Ability to work in varied field environments, including indoor and outdoor sites, heights, confined spaces, construction areas, varied terrain, adverse weather, and potential exposure to vegetation or wildlife.
• Ability to lift up to 75 pounds, meet physical job requirements, pass applicable MVR requirements, and maintain eligibility to operate a company-issued vehicle in accordance with company policy.

Education & Experience

• High school diploma or equivalent required.
• Minimum of four (4) years of telecommunications field experience installing, testing, turning up, troubleshooting, and maintaining network equipment, including SONET, TDM, DWDM, and IP-based equipment.
• ISP, DC Power, OTDR experience required.
• Basic telecommunications and/or industry safety training required; advanced telecommunications training preferred.
• Previous experience supporting, mentoring, or coaching less experienced technicians preferred.
• Valid state-issued driver's license required; must maintain company vehicle eligibility, including no more than two moving violations within the past three years.

Additional Information

Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy.

Estimated base pay range for this role is $30.00 - $36.00 USD / hour

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1's policies, which can be found here: Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.