Program Manager

About Entrust Community Services

At Entrust Community Services, we are dedicated to transforming lives by creating meaningful opportunities for individuals of all abilities. Through our innovative Life Coaching System, we empower those we serve to achieve personal growth, independence, and an improved quality of life.

It is our mission to enhance the quality of life for individuals by providing the tools and support they need to thrive.

We envision a future where communities fully embrace and support individuals of all abilities as valued, contributing members of society. Our goal is to foster inclusive environments that celebrate diversity in the workforce and social structures, setting a model for other communities across the state and nation.

Lead with Purpose. Support People. Strengthen Services.

Entrust Community Services is seeking an experienced, collaborative, and mission-driven Program Manager to provide leadership and oversight for our Community Inclusion and Individual Supported Employment programs .

As a member of the Entrust leadership team , the Program Manager plays an important role in both the daily success of assigned programs and the broader success of the organization. This position partners with fellow leaders to strengthen services, develop employees, address operational needs, and ensure our programs remain focused on meaningful outcomes for the individuals and communities we serve.

The ideal candidate is a people-centered leader who understands that successful programs are built through strong teams, quality services, community partnerships, accountability, and a commitment to helping individuals achieve their goals.

Your Role on the Leadership Team

The Program Manager is an active member of Entrusts leadership team and is expected to look beyond the day-to-day needs of their individual programs.

In this role, you will:

• Collaborate with other program managers and members of leadership to advance organizational priorities, goals, and initiatives.
• Bring program-level perspectives, opportunities, challenges, and solutions to leadership discussions.
• Help create consistency, accountability, and collaboration across programs and departments.
• Participate in organizational planning, problem-solving, and continuous improvement efforts.
• Serve as a leader and culture champion by modeling Entrusts values and expectations.
• Communicate organizational priorities and changes effectively to program employees.
• Support leadership decisions while helping employees understand the purpose behind organizational initiatives.
• Identify opportunities to strengthen services, employee engagement, community partnerships, and outcomes for the individuals we serve.

Community Inclusion

The Program Manager provides leadership that promotes meaningful Community Inclusion opportunities based on each individual's interests, goals, strengths, and choices.

You will support your team in helping individuals:

• Develop meaningful connections within their communities.
• Explore recreational, educational, volunteer, social, and community-based opportunities.
• Build independence and confidence while participating in community life.
• Identify activities and opportunities that reflect personal interests and individual goals.
• Strengthen natural supports and community relationships.
• Experience services that promote choice, dignity, independence, and meaningful participation.

The Program Manager ensures employees understand that Community Inclusion is about more than simply being present in the community. It is about helping individuals participate, connect, contribute, build relationships, and belong .

Individual Supported Employment

The Program Manager also provides leadership and oversight for Individual Supported Employment , supporting services that help individuals identify, obtain, and maintain meaningful employment in their communities.

Responsibilities include helping ensure the team effectively supports individuals with:

• Identifying employment interests, abilities, strengths, and goals.
• Exploring competitive employment opportunities within the community.
• Job development and employer engagement.
• Preparing for employment and navigating workplace expectations.
• Developing skills necessary for workplace success and independence.
• Receiving individualized job coaching and ongoing employment support.
• Building positive relationships with employers and coworkers.
• Working toward increased independence and long-term employment success.

The Program Manager helps ensure employment services remain person-centered, individualized, outcome-focused, and responsive to the goals of each person served .

What You'll Do

Program Leadership & Operations

• Provide leadership and day-to-day oversight of Community Inclusion and Individual Supported Employment services.
• Ensure high-quality services are delivered consistently and align with program and organizational expectations.
• Monitor program performance, outcomes, documentation, and service quality.
• Manage multiple priorities while maintaining strong organization and follow-through.
• Identify operational concerns, barriers, and opportunities for improvement.
• Develop solutions and partner with leadership when additional support or organizational coordination is needed.
• Ensure program practices align with applicable requirements, organizational policies, procedures, and expectations.
• Maintain accurate and timely program documentation and records.

Lead & Develop Your Team

• Supervise, coach, mentor, and develop program employees.
• Establish clear expectations and provide ongoing communication and feedback.
• Support employees in understanding how their individual work contributes to both program goals and Entrusts overall mission.
• Identify training and development needs and help employees build the skills necessary for success.
• Address performance concerns promptly, professionally, and consistently.
• Recognize employee contributions and promote a positive, supportive workplace.
• Foster a culture of accountability, teamwork, learning, communication, and continuous improvement.

Build Community Partnerships

• Develop and maintain positive relationships with employers, community organizations, individuals served, families, referral partners, and other stakeholders.
• Identify opportunities to expand community connections and employment opportunities for individuals.
• Represent Entrust professionally in the community.
• Promote understanding of Community Inclusion and Individual Supported Employment services.
• Work collaboratively with community partners to identify creative solutions and opportunities for the individuals Entrust supports.

What We're Looking For

We're looking for a leader who can balance people leadership, program operations, community relationships, and organizational responsibility .

The successful candidate will demonstrate:

• Strong leadership and supervisory skills.
• Commitment to person-centered services and individual choice.
• Understanding of or experience with Community Inclusion, Supported Employment, developmental disability services, vocational services, human services, or a related field.
• Ability to develop employees and build effective teams.
• Strong communication and relationship-building skills.
• Ability to build collaborative relationships with employers and community partners.
• Strong organization, time management, and follow-through.
• Ability to manage competing priorities and respond effectively to changing needs.
• Sound judgment, critical thinking, and problem-solving skills.
• Ability to hold themselves and others accountable while maintaining a supportive leadership approach.
• Ability to collaborate effectively as part of an organizational leadership team.
• A commitment to helping individuals increase independence, experience meaningful community participation, and pursue employment goals.

Why Entrust Community Services?

At Entrust Community Services, our people are at the heart of what we do .

Our Program Managers have the opportunity to lead beyond the boundaries of an individual program. As part of our leadership team, you'll help shape how we support our employees, strengthen our services, build community partnerships, and create meaningful opportunities for the individuals we serve.

This is an opportunity to:

• Lead and develop a team
• Have a voice as part of the Entrust leadership team
• Create meaningful community and employment opportunities
• Build relationships with local employers and community partners
• Strengthen Community Inclusion and Individual Supported Employment services
• Help individuals work toward greater independence and achievement of their personal goals
• Contribute to organizational improvements and future growth

Are You Ready to Lead with Purpose?

If you're a people-focused leader who believes in community, employment, independence, choice, and creating opportunities for others , we'd love to hear from you.

Join Entrust Community Services and help us build strong teams, meaningful opportunities, and communities where everyone has the opportunity to participate, contribute, and belong.

Drug-Free Workplace Notification
Entrust Community Services is committed to maintaining a safe and drug-free workplace. In accordance with Washington State law and company policy:

• Entrust Community Services prohibits the unlawful manufacture, distribution, dispensation, possession, or use of controlled substances in the workplace.
• Applicants must understand that compliance with this policy is a condition of employment.

By submitting this application, you acknowledge that Entrust Community Services operates as a drug-free workplace and may require drug testing as part of the pre-employment process or during employment under certain circumstances.

The pay range for this role is:

32.74 - 39.80 USD per hour (Pasco Service Center)