Account Manager

Why This Role Exists
Pesty Marketing works only with pest control companies doing $1M+ in annual revenue. Were scaling quickly, and client retention is our biggest constraint to growth.
Last year, we generated $2M in revenue. This year, were on track to reach $3M. During that growth, we expanded from 13 to 27 employees. As we onboard more high-retainer clients, delivery complexity, expectations, and communication increase, and reactive account management becomes a risk.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

This role owns client retention and satisfaction at scale. Clients should feel theyre working with a top-tier strategy consultant who knows their business and their marketing.
Account Managers at Pesty are pod owners responsible for the client relationship and delivery quality. When this role is done well, clients stay longer, and leadership is rarely pulled into delivery escalations.

The Mission
Keep high-value pest control clients for the long term by solving their marketing problems with a strategy consultants rigor and owning the relationship.

What You’ll Own
Own a portfolio of high-retainer clients ($70K+ in monthly recurring revenue).
Serve as the single strategic owner of the client relationship.
Raise churn risk early, and escalate high-risk save conversations to the Account Director or leadership.
Lead expectation resets, and say "no" when necessary to protect results, margins and team focus.
Lead a dedicated pod (SEO, PPC, UX, content) as the central point of accountability.
Set priorities and direction based on client goals and business reality, without micromanaging specialists.
Ensure work shipped matches what was sold.
Hold scope boundaries with clients.
Flag scope and pricing changes to the Account Director, who makes the call.
Work with a Senior Account Manager who mentors you and is your first stop when you face a hard client situation.
Run each clients EBR and present a strategic recommendation: identify the real problem behind their results and make a clear case for what to do about it.
Translate performance data into clear narratives and next steps.
Keep clients informed, calm, and confident, even when results fluctuate.

What Success Looks Like in 12 Months
90%+ annual client retention across your book
Churn risk identified and acted on 60–90 days before a client would leave
Client NPS of 80+ across your book, with a 90%+ survey response rate
A strategic recommendation presented to every client at each Executive Business Review (EBR)

Experience & Capabilities
Required
Experience in a startup or fast-growth environment, and ready to work at a fast pace.
3–5 years in account management or client services, or equivalent experience.
Proven experience retaining high-value client relationships.
Deep working knowledge of local SEO. You wont do the SEO work yourself, but youll be the only SEO voice in client meetings, so you must be able to explain how local rankings work (Google Business Profile, reviews, proximity), know Googles rules for business listings and reviews, read Search Console and Business Profile data in terms of leads and calls, and form a first view on why rankings or traffic dropped before the client asks.
Working knowledge of PPC and LSA: cost per lead, budget tradeoffs, and how paid fits with organic.
Working knowledge of content strategy: making sure content matches the services a client offers and explaining why it matters for SEO.
Awareness of CRO: enough to spot a website problem that costs leads and raise it.
Excellent written and verbal communication skills.
Ability to operate independently with minimal oversight.

Nice to Have
Experience in performance marketing or growth agencies.
Familiarity with pest control or other home-services businesses.
Experience in pod-based or autonomous team structures.

Compensation & Benefits
$65,000–$75,000 base salary
Retention bonus of up to $25,000 a year, paid quarterly, with eligibility after six months. xmvmafu
Fully remote
Unlimited PTO (2-week minimum encouraged)
Health benefits after 30 days
401(k)
Professional development support

This role is for sharp thinkers who enjoy learning, solving problems, and having hard conversations, and who take pride in retaining clients. If you want ownership, autonomy, and a clear path to leadership, and youre comfortable being accountable, this role will fit.